CSD(Customer Secondary Distribution)Duties: I deal with a large amount of courier companies. Filing and scanning of manifest and tripsheets for our records. Nationals need to be pulled of the carriers portals on a daily bases to make so we have all the PODs for the client for visibility on our portals for the clients if there is a note on the carriers portal of any issue we have to contact the carrier to provide the correct information and inform the client of the issue Handling all phone Queries and e mail queries Capturing all local POD onto the system. to be scanned by therelevant canidate. Capturing of handover of PODs to the customers for there proof of deliveries. Working on 7 accounts to make sure meat SLA at the end of the month. Phoning clients for the address and location for home deliveries. Send daily report to the client making sure that we have deliveries under control to show how many deliveries we have missed for the month and reasons of missing the SLA deadline. Send daily report to the client to advice the client what is still on our floor with problems so that we can get the correct information to deliver or to return to the branch.

I deal with a large amount of courier companies. ExportsPOD’s need to be scanned and captured to the correct account.Handling all phone Queries and e mail queries Capturing all local POD onto the system. Capturing of handover to the customers for there proof of deliveries. Working on 7 accounts to make sure meat SLA at the end of the month. Phoning clients for the address and location for home deliveries. Send daily report to the client making sure that we have deliveries under control to show how many deliveries we have missed for the month and reasons of missing the SLA deadline

I deal with a large amount of courier companiesPOD’s need to be scanned and captured to the correct account in order to be billed correctly at the end of the month.Waybills need to be checked for returned parcelsHandling all phone Queries w.r.t courier deliveriesCapture time sheets for fellow employees on excel in order to establish what percentage was a loss or profit.Capturing all tax invoices from different courier companiesWhen they deliver a service to our customer base and double check the chargeable weight to be correct.Printed a daily manifest in order to see what the customer received.

Office administration, filing, capturing and handling all paper trails

Assisting a teacher with the kids age of 4 and 5 years old