-Manage between six and seventeen employees effectively by fostering a collaborative work environment.-Oversee customer interactions, addressing and resolving inquiries, garment exchanges,returns, and other service-related issues for 300+ clients.-Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.-Continuously improve customer experience, create engaged customers and facilitate organic growth.-Conduct weekly check-ins with both the team and individual agents to assess and guarantee the achievement of quality benchmarks and service excellence.-Analyse statistics and compile accurate reports-Responsible for working with SCP’S top revenue producing Account Managers to provide the best service to client customers. -Utilizes exceptional phone skills to communicate effectively with customers, fostering positive relationships and ensuring a personalized and empathetic approach to problem resolution.-Collaborates with cross-functional teams to improve product knowledge and ensure accurate information is provided to customers.-Advises SCP fulfillment team and customer service teams on client projects to ensure on-time shipping and satisfied end users.-Maintains a comprehensive inventory management system, optimizing stock levels and reducing instances of backorders.-Successfully resolves escalated customer issues, maintaining high customer satisfaction rate.-Act as a liaison between the fulfillment and customer service departments, facilitating seamless communication and collaboration to enhance overall operational efficiency.-Proactively integrates ZenDesk with the latest and most efficient applications, ensuring a smooth and streamlined customer service process for enhanced success and client.

-Executed effective inbound and outbound calls, demonstrating strong communication skillswhile engaging with clients to address outstanding debts.-Assisted as a Mentor, providing guidance to new employees, addressing their questions andconcerns, and contributing to their seamless onboarding.-Possessed profound knowledge of collection techniques and billing procedures, applyingexpertise to optimize debt recovery processes.-Monitored accounts to proactively identify and manage outstanding debts, ensuring a systematic approach to debt.

Efficiently managed administrative tasks, including answering phones, scheduling appointments, maintaining medical records, and overseeing patient processing. -Participated in all aspects of hiring and termination decisions, conducting interviews andassisting in the selection of new hires and decisions related to termination.-Managed all financial aspects, including handling deposits, closing procedures, collecting copays, managing balances, and overseeing inventory.-Executed all receptionist and front desk duties, ensuring smooth patient check-ins, addressing inquiries, and managing the flow of the front office.-Demonstrated proficiency in taking patient medical histories, recording vital signs, and performing various clinical procedures such as venipunctures, injections, EKGs, strep tests,chemistry analysis, and urinalysis.-Possessed comprehensive knowledge of insurance processes and medical terminology, facilitating accurate communication with patients and insurance providers.-Reconciled all Explanation of Benefits (EOBs) and Healthlab bills, ensuring accuracy andcompliance with financial procedures.-Managed the Electronic Medical Record (EMR) system, contributing to the efficient organization and retrieval of patient information.