Bianca Davis Email & Phone Number

United States

Perris, California, United States

Remote

✅ SCOPE: Served as a delivery consultant and subject matter expert on new processes and products while collaborating with5+ cross-functional teams.✅ ORGANIZATIONAL IMPACTS:✔ Developed and launched new products and processes while improving Amazon Key operations.✔ Delivered solutions resulting in a 30% reduction in delivery time and a 28% increase in customer satisfaction.✔ Directed a team of 10+ in managing a $400M+ project from development through launch for Amazon Key, a contactlessdelivery service; enhanced package tracking, reduced theft by 45%, and improved on-time delivery by 5.6%.✔ Implemented process improvements that reduced recurring issues by 12%, lowering overall escalations by 15%.

United States

✅ SCOPE: Partnered with fulfillment centers to create new training programs, SOPs, and feedback mechanisms to enhanceperformance for new pilot programs, which improved delivery quality.✅ ORGANIZATIONAL IMPACTS:✔ Spearheaded 5+ projects with budgets exceeding $275M while improving service quality by 24% within 4 months throughthe implementation of internal controls and driver SOPs; boosted network delivery scores by 7.8%.✔ Piloted a new package-less delivery system to enhance recycling efforts and reduce environmental impact, collaboratingwith engineers to design accountability measures and feedback loops; secured ongoing investment by achieving a significantreduction in delivery-related waste.✔ Improved delivery success by 66% within 2 months through new driver initiatives, resulting in a 21% increase in cost savingsrelated to failed deliveries and process inefficiencies.

Bristol, Connecticut, United States

✅ SCOPE: Ensured process compliance and reported for areas of responsibility within the station.✅ ORGANIZATIONAL IMPACTS:✔ Championed efforts to streamline staffing and scheduling processes while ensuring operational efficiency and reducingovertime by 10%.✔ Acted as second-in-command for a 500+ employee station, leading initiatives that improved safety compliance by 5%.

Windsor, Connecticut, United States

✅ ORGANIZATIONAL IMPACTS:✔ Led and trained a team of 200+ Amazon associates; surpassed PCF Shift (pick, count, floor health) expected metrics, ultimately reaching 16% productivity increases and 20% above performance goals by identifying areas for 5+ process improvements; generated at least $80k per year in cost savings and/or cost avoidance per project

United States

Served as a Hospital Corpsman in the U.S. Navy. Stationed on the USS Blue Ridge LCC19 in Yokosuka, JP as well as Naval Hospital Beaufort in Beaufort, SC