Bianca Marmo Email & Phone Number

Unterensingen, Baden-Württemberg, Germania

Unterensingen, Baden-Württemberg, Germania

Unterensingen, Baden-Württemberg, Germania

Ville De Paris, Île-De-France, France

Main activities within the company:- Daily supervising the internal team (~ 15 people) to ensure the correct management of files as designed market-place referent.- Managing communication with market-place partners (B2C and B2B e-commerce), in particular in the event that a dispute resolution is necessary.- Planning the daily activities of the whole team (~ 15 people) to guarantee compliance with the deadlines given by each market-place and platform.- Ensuring continuous alignment between customer service and logistics teams through different communication systems (Asana, Slack, ClickUp).- Constantly assisting customers and stores by answering their questions via e-mail and phone, with full responsibility for relations with Swiss and Italian stores and clients.- Training newcomers to customer service on our internal procedures and on the particularities of each market-place and platform (one-to-one training).

Ville De Paris, Île-De-France, France

Main activities within the company:- Constantly assisting customers and stores by answering their questions via e-mail and phone and validating their support requests, with a particular focus on market-place customers.- Ensuring customer satisfaction by offering them a personalised and decisive solution in the event of a dispute, with a look both at internal procedures and those of each single market-place or platform. - Learning all the technical aspects of electronic devices and giving technical explanations to customers, in order to minimise item returns.- Training newcomers to customer service on our internal procedures and on the particularities of each market-place and platform (one-to-one training).

Boulogne-Billancourt, Ile-De-France, Francia

Click&Boat is an international boat rental platform, enabling private and professional boat owners to rent out their boats to sailing enthusiasts, based on the sharing economy model.Main activities within the company:- Managing and handling relationships with international customers and owners (US, Greece, UK, Germany...), with a particular focus on those belonging to the Italian and French markets.- Constantly assisting customers and owners by answering their questions via e-mail, phone and chat, with an overall satisfaction rate of around 90%, especially during the high season.- Regularly ensuring appropriate mediation between clients and owners, private or professional, especially following booking modifications and cancellations related to Covid-19. - Actively participating in processes within other BUs, such as Sales (following deals up to 4K) and Prospection (reporting bad owners and checking charter companies' documents).Letter of recommendation in French, English and Italian - available on request.Acquired skills: team player attitude, B2C & B2B approach, multitasking, time management.

Milano, Lombardia, Italia

Lab & Academy Manager for REInnovation Lab, a new-born laboratory focused on Real Estate.Main activities:- Supporting the faculty and the direction in the making process of different initiatives.- Promoting the laboratory with full responsibility for communication with prospects.- Giving a contribution to research on various real estate topics and issues.Acquired skills: pro-active approach, taste for the challenge, sense of responsibility.

Milano, Lombardia, Italia

Head Teaching Assistant for the Executive Master in Finance (3rd part-time edition).Main activities:- Attending courses and providing support to the class to guarantee students' satisfaction.- Acting as a link between class and direction to ensure the overall quality of the master.- Promoting next edition with full responsibility for communication with prospects.- Working together with the marketing team for digital contents and website improvements.Acquired skills: problem-solving, flexibility, active listening, interpersonal communication.

Milano, Lombardia, Italia

Bocconi University is one of the top universities in Italy and Europe in the field of Economics.Main activities: - Supporting staff and speakers during official events and seminars.- Welcoming guests and assisting them throughout the whole ceremony.Acquired skills: quick thinking, people management, adaptability.

Master'S Degree, M2 In Green, Social & Digital Management - Parcours Management Durable

Activities and Societies: Member of "Global Translator Community", Coursera.ESI Business School offers a double course in management.

Master'S Degree, M1 In Management - Parcours Ethique Des Organisations & Rse

The University of Paris is a scientific, cultural and professional experimental public institution. The Master of Science in Management.

Bachelor'S Degree, Economia E Management Per Arte, Cultura E Comunicazione

Activities and Societies: Member and on-site operator for "Students for Humanity" and writer for "Informa(l)mente Review".

Diploma Classico - Baccalauréat Littéraire

Activities and Societies: Two cultural exchanges in France (Cagnes-sur-Mer - Avignon) and two study trips in the UK (Edinburgh.