Supervise daily operations and personnel aiming for maximum sales and efficiency, ensuring that technology is utilized to a maximum and that staff is well-organized and productive.Organized, reliable and results-driven professional with a practical mind to solve problems on the spot, along with the ability to see the 'big picture' and make improvements.Direct contact for our Partners, Travel Agents and Affiliates from all around the world and being their main point of contact for contracting, updating rates and products and sending amendments annually or as required.Daily, weekly, monthly audit and revenue monitoring.Work on increasing revenue using the performance data that is provided via reports on a daily, monthly or as needed basis.Promote team work, training & compliance with company policies and procedures whist responsible for keeping them up to date and documented.Work as needed to address staff queries and promote staff retention by providing incentives and rewards for good attitude, work quality and increasing revenue for the company.Work with Human Resources and other internal and/or external partners as necessary to take appropriate actions in a timely manner.Manage the staff through regular feedback, coaching, motivation, formal performance appraisals, enacting disciplinary processes and support to ensure continuous improvement of the team members.Manage budgets for the department efficiently and effectively while working closely with the Director of Finance.Maintain a high level communication with the CEO and direct report in regards to department updates and problem areas always providing solutions. Recruit, interview and hire staff as required and work with HR to ensure appropriate new hire set up procedures are followed and completed. Monitor staffing levels to ensure we are able to meet our KPI's.

Provide back-office assistance and support for contracts and special billing arrangements which require more advanced follow-up and tracking.• Provide back-office support for Strategic Accounts including support to the Customer service Manger (CSM), Accounts Receivable follow-up, Account/Payment Reconciliations, etc.• Serve as a knowledge expert for Firm/Product Merges and Transfers including processing these transactions.• Act as a point-of-contact for customer escalations and knowledge resource for the Accounts Receivable staff in Costa Rica.• Assess seriously past due accounts to determine the appropriate course-of-action up-to and including reporting to Dun & Bradstreet or account Write-Off• Assisting with the development of current or new business processes for the Order Team and /or Accounts Receivable Team• Act as a key business resource for Accounting Operations by demonstrating expect knowledge of business systems and business processes. Work closely with the MIS teams to document requirements and test new or updated system enhancements.• Serve as a proactive resource to suggest appropriate system changes to the management team that will enhance or improve the Accounting Operations workflow.• Maintain an accurate understanding of company and department initiatives, working to support and implement them.• Communicate and train team members on new products/services, system/process changes and enhancements.

• Responsible for daily order entry in a fast paced environment• Take live ordersover the phone and process within 1 hour of receipt to ensure the customer is given any updated pricing/stock information as soon as possible.• Offering solutions internally and externally to any issues that may arise• Maintain a daily trucking schedule and work one on one with trucking companies to ensure delivery to customers are made timely and with the best communication possible to prevent upset.• Responsible for upkeep of corporate metrics files for upkeep of revenue, order tracking and backorder purposes• Liaison between production and customer service for any necessary communication and updates.• Assist with research for customer credits/debits and Invoicing questions• Run reports out of SAP to assist with production schedules

• Maintain a professional and courteous attitude when dealing with customers and internal staff members.• Promote a team-oriented environment through a positive attitude and willingness to help others.• Address user issues in a correct, timely manner.• Ensure that all calls, letters, and account reviews reach a final resolution.• Post all user payments with accuracy and timeliness.• Complete daily, weekly, and monthly administrative tasks verifying that the accounts are being handled properly.• Work to reduce the aged accounts receivable balance by actively running reports and working as a team.• Ensure calls are being properly escalated when appropriate.

Began as Receptionist in December '07 and assisted Customer Support and Accounting departments. Promoted to Customer Support Representative and then onto Cutting Tools and Parts Sales Associate.l Respond to all customer enquiries in a timely manner and ensure any problems they are experiencing are resolved by suggesting solutions and support. Work with different departments in ensuring this is taken care of.l Responsible for the Technician service job schedule, making all arrangements including quoting the job, booking trips to reviewing time sheets for billing. l Process sales orders, process and send quotes to customers, run reports on sales, invoice, obtain information on any issues the customer is having and passing on the issue to the person responsible on a daily basis. Handle shipping duties between USA and Germany.l Review customer orders and check credit history for order release/hold. Suggest quantity discounts for products including stock options in house or on site.l Call customers to sell company products and informing the customer specific details on what they may require to resolve issues or improve production and ROI. l Implement Cutting Tool Sales projects & customer location visits that could potentially boost company sales.l Inventory Control. Run reports, oversee warehouse stock and upkeep. Handle RMA issues and see the issues are handled appropriately and in a timely manner.l Provide a positive, happy working environment and support to others.

Day to day schedule and routine. Prepare and plan daily classroom activities and trips on location. Ensure the curriculum is followed. That all issues are addressed appropriately. Communicate with parents via letters, meetings & conferences.

l Responsible for classroom daily schedule and routine.l Prepare and plan daily classroom activities and tripsl Organize children's education curriculum; age and stage appropriate to prepare for Kindergarten.l Ensure that all issues are addressed appropriately. l Communication with parents via parent/teacher conferences/phone support/letters. l Preparing parent friendly monthly activity schedules including any events and upcoming curriculum ideas.