Bianca Barros Email & Phone Number

State Of São Paulo, Brazil

Sumaré, São Paulo, Brasil

-Leadership of customer service teams (PACE) for Brazil, Chile, Colombia, Mexico, the United States and Canada; - Monitoring of metrics; - Creation of action plans for the teams; - Monitoring and follow-up of the actions necessary for the operation of the activities; - Leadership in improvement projects; - Specialized service in health products, guiding the teams on processes and guidelines for product application; - Monitoring of sales opportunities and business development (Leads). - Development and analysis of reports for presentation at meetings with the business areas; - Responsibility for resolving highly complex cases; - Development and management of events and campaigns aimed at the service team and consumers; - Direct contact with the technical, development, marketing, PR, audio and visual areas, among others;

Sumaré, São Paulo, Brasil

- Specialized service in healthcare products, specifying and guiding the client on processes and guidelines for product application;- Monitoring sales opportunities and business development (Leads).- Developing and analyzing reports to present at meetings with business areas;- Responsibility for resolving special cases and complaints about product quality, application and use;- Handling cases via telephone, e-mail, chat, social media, Procon, Reclame Aqui, among other channels; - Development and management of events and campaigns aimed at the service team and consumers; - Direct contact with technical, development, marketing, PR, audio and visual areas, among others; - Leading new projects, seeking improvements for the department.

Sumaré - Sp

Working for 3M do Brasil Supervision of the Customer, Sales and Marketing Operations teams. - Focus on team productivity and employee/consumer/customer satisfaction; - Monitoring the quality and processes carried out by the teams using Dashboards, PowerBi and tools such as Salesforce, inContact, Decipher, Medallia; - Creating and updating management reports; - Updating CRM control systems (Salesforce, inContact, Decipher, Medallia); - Managing the Where To Buy activity using the Commerce Conector tool; - Responsible for monitoring and defining action plans based on indicators; - Managing, setting up and applying training courses to improve team performance; - Monitoring and development of PowerBi projects; - Diagnosis of problems and faults; - Interaction and help chain with various areas for better team management and efficiency; - Creation and management of events such as: Consumer Day, Customer Day, Recognition Program, General Balance Presentations, Team Integration, among others; - Direct contact with managers, management and directors; - Managing selection processes; - Application/creation of feedback and recognition programs; - Development of internal and external promotional material (videos, ads, articles, posts, images, catalogs, flowcharts, banners, folders, etc.); - Developing communications for internal and external media (Instagram, Facebook, LinkedIn, Yammer, E-mail Marketing, etc.); - Supervising and monitoring projects to improve processes such as: Lean Office, Where to Buy, Registration Monitoring - CRM, Updating the Knowledge Base, implementing new technologies, action plans based on satisfaction surveys, among others; - Supervision and monitoring of processes for participation in awards such as Reclame Aqui and Prêmio Consumidor Moderno; - Team and personnel development.

Sumaré - Sp

Working for 3M do Brasil Responsible for supervising the customer service team, Fale com a 3M. - Supervising all stages of customer service, such as queries, compliments, suggestions and complaints; - Supporting the needs, productivity and development of the team; - Monitoring and analyzing metrics; - Development of action plans; - CRM analysis to ensure a complete and efficient DB; - Supervising the outsourced team responsible for e-mail marketing, sending out surveys and supporting marketing actions.

Sumaré - Sp

Working for 3M do Brasil. - Customer service via telephone, chat, e-mail and social media channels. -CRM - Sending documents. - Organizing files in general.-Using CRM online (Sales Force). -Assisting in customer service and marketing activities.

Campinas -Sp

- Updating and monitoring social media. - Creation of campaigns involving social media. - Campaign planning. - Updating and improving CRM - Assisting with events.

Monte Mor - Sp

- Technical service at the clicker. - Direct contact with clients. - Approval of graphic layouts. - Correcting graphic layouts. - Assisting with cliché production. - Assisting with packaging production. - Updating databases. - Helping to send quotes. - Customer service.

Pós-Graduação Lato Sensu - Especialização, Organizational Psychology

Activities and Societies: STRATEGIC ANALYSIS IN PEOPLE MANAGEMENT ORGANIZATIONAL KNOWLEDGE MANAGEMENT CAREER GUIDANCE DIVERSITY, CULTURE.

Master Of Business Administration - Mba, Strategic And International Marketing

Activities and Societies: New Product and Service Development Management Marketing Management and Value Creation Team Management.

Publicidade E Propaganda, Communication

Activities and Societies: Theater, Photography, Graphic Design, Creativity, Radio, TV and Events. Course focused on social communication.