Bianca P. Email & Phone Number

London, England, United Kingdom

Working within a complaint based role, I ensureI provide thorough appropriate resolutions for customers. I am responsible for investigating various complaints and member's enquiries providing detailed responses within a good timeframe, that offer full explanation and where possible, a successful resolution for customers.I strive to prevent complaints from coming back as stage 2 complaints by going above and beyond with my resolutions. I ensure I provide advice to my customers when writing up their closure letters and with business areas when discussing processes within my team. I provide this advice to achieve customer expectations. Responsibilities include:- - Supporting lead handlers and senior managers with investigations and responses in a thorough and timely way- Resolving dissatisfaction where possible- Working collaboratively with other staff, teams and external suppliers to resolve issues - excellent communication and listening skills. Commmunicating verbally and in writing with customers, suppliers & business areas- Knowledge of CRM with the ability to understand dashboards- Excellent organisational and time management skills

London, Greater London, United Kingdom

I work in the nursery school working with children aged 2 - 4 years of age. My roles and responsibilities include planning, holding parents meetings, setting up and undertaking regular training to up skill myself on the latest childcare and education trends.When planning I ensure I take into consideration the children's need and what best would allow them to progress, I undertake termly parents meeting to discuss children's learning and together we come up with manageable targets to move them on in their development. I set up meaningful and inviting activities that encourage children to want to take part, I build good relationships with the children who I care for and ensure coming to nursery is an enjoyable experience. I undertake regular training to keep up to date with latest childcare trends.

London Prisons

Working as a weekend playworker, I ran the visitors hall crèche, helped to book visitors in and worked in the small snack shop before and after visits. I ensured that the children who attended felt comfortable and at ease when coming to visit their family member serving time.I provided a range of activities to keep the children occupied whilst the parent / carer completed their visit. When seasonal events took place, I made the crèche area more accessible by ordering exciting stock and creating various make and take activity areas. I provided activities that the children could complete with their family member who was serving time.I booked visitors in and helped with any queries or complaints that they had and also provided a listening ear to those who felt emotional leading up to or after their visits.Running the small shop required me to man the till, replenish stock and cash up at the close of the day.

London, United Kingdom

When working as the lead early educator I worked within the children's centre setting (across three sites). I roles and responsibilities were to ensure that crèches and stay and play sessions were well planned for, concentrating on children interests and improving their all round development, supporting course leaders, and to work with a small team of practitioners. Crèches and stay and play sessions were planned to meet the needs of the children attending, the activities planned met the children's holistic development.I supported course leaders in running short courses, some of which focused on health and wellbeing, understanding your child's development and also accredited courses such as first aid. I worked alongside a small team who I shared the workload with by delegating jobs to ensure sessions and crèches ran smoothly. I built positive relationships with the parents and their children and made the setting warm and welcoming to encourage parents to come back and to share their experiences of coming to the centres.

When working I worked in the baby room, I ensured that I made the setting warm and welcoming to make parents feel more at ease when having to leave their children. My key roles and responsibilities were to care for the children within my care by making sure I planned ages appropriate and meaningful activities, risk assessments and carrying out regular observations. I liaised daily with parents and carers to pass on how their child's day was and was a listening ear for any queries or complaints.

When woring at this settng, I worked within the pre school room; some of my roles and responsibilities were to devise effective planning for the children in my care, carry out daily risk assessments of the indoor and outdoor environments making sure the children were in good care and having parents meetings to discuss children's progress. When planning for the children I ensured I covered their holistic development and also took part in forest school sessions which promote and develop learning in the outdoor environment.

Education record

Bachelor'S Degree, Early Childhood Education And Teaching

Foundation Degree, Early Childhood Education And Teaching