Bianca Palade Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Account Director for a CEE customer portfolio of enterprise FSI customers, coordinating cross-functional teams (Delivery, Customer Success and Support) to ensure customers’ objectives are met;Responsible for:- Growing the ARR in the assigned portfolio;- Ensuring a great customer experience across all aspects of their journey from the presales stage towards solution delivery/ implementation and support;- Building and ensuring efficient customer operations in the delivery and support areas for the assigned portfolio;- Acting as an escalation point for all customer aspects (commercial, delivery and support).- Actively conducting QBRs and participating to operational and C-Level steering committees.- Managing P&L at account and portfolio level- Managing commercial and technology partners for the assigned portfolio from both a commercial and delivery perspective.

Bucharest, Romania

Bucharest, Romania

Portfolio and Delivery Manager in the Deloitte Delivery Center, where I lead various geographically distributed pod teams of 50+ members that define product roadmaps and implement end-to-end solutions as part of projects exceeding + millions EUR in revenue, using both Agile and Waterfall methodologies.Developed the vision, strategy, and operational processes for building and leading a practice of 100 members consisting of Delivery Management roles. As Head of Delivery Management Practice, I’m conducting project governance meetings and connecting with C-level stakeholders to report project progress and RAIDs, designing L&D programs, ensuring alignment with organizational objectives and demand, while prioritizing members’ well-being and growth.Key Achievements:- Managed major releases with 0 defects in production.- Scaled-up projects from my portfolio, doubling the pod teams, resulting in revenue increase and utilization.- 5.0 out of 5.0 NPS score in terms of team well-being, motivation and development. - Acted as a trusted advisor, conducting discovery sessions with Deloitte C-level stakeholders, designing a new operational model and processes, while providing new operational model recommendations supported by change impact assessments to increase Delivery Centers adoption within the European Deloitte network.

Bucharest, Romania

Built and developed a solution center for proprietary software delivery, consisting of pod teams focused on delivering solutions to enterprise customers in the business process automation area (P2P, O2C and Accounting) using both Agile and Waterfall methodologies.Portfolio Management of projects exceeding +millions EUR in revenue, ensuring their profitability and timely implementation to meet revenue and cash-flow objectives. Presenting project progress & RAIDs to company’s Board of Directors.Actively involved in the presales phase & RFPs, interacting with C-level customer stakeholders to understand business needs, define technical solutions and build proposals (both technical and financial).Key Achievements:- Managed timely solution delivery with 0 defects in production, achieving revenue KPIs.- 0% attrition.- Winning multiple new clients and opened the door to Oil & Gas sector by winning a major RFP of over +500K ARR

Bucharest, Romania

Bucharest, Romania

Managing an assigned enterprise customer portfolio, amounting to more than + million EUR in ARR, being responsible for growing the revenue, connecting with C-level customer stakeholders to understand business needs, translate them into technical solutions and provide both technical and financial proposals. Manage solution delivery from discovery to planning and implementations, ensuring timely and on-budget solution delivery for private cloud (PaaS and IaaS), digitalization and automation proprietary software solutions.

Bucharest, Romania

Program Manager for the setup of the Cloud Services & Solutions business line based on Microsoft technologies (modern workplace O365): strategy creation, execution & implementation across the sales, operational and marketing departments for the Romanian marketDirectly manage a portfolio of key accounts (field role) and act as a Presales consultant for the new business line.

Bucharest, Romania

Responsible for growing the revenue for software and cloud solutions in the enterprise customer sector. Connecting with C-level customer stakeholders to understand business needs, translate them into technical solutions and provide both technical and financial proposals, achieving a quota realization of over 100%.Sales SME: Mentoring, coaching sales teams and designing L&D programes aiming to enhance consultative and solution selling skills, as well as programs targeting technical understanding of the solutions and unique selling points.

Bucharest, Romania

Responsible for growing the revenue for software and cloud solutions in the enterprise customer sector. Connecting with C-level customer stakeholders to understand business needs, translate them into technical solutions and provide both technical and financial proposals, achieving a quota realization of over 100%.

București, România

Responsible for driving maximum value of Oracle MySQL solution for DACH, the Nordics and CEE, while identifying product expansion opportunities and developing long- term relationships with customers to ensure customer retention.Quota attainment: Q1- 93% | Q2- 103% | Q3- 114% | Q4- 135%

București, România

Responsible for strategic sourcing activities for the IT Services category, conducting coordinating RFPs, RFQs and RFIs and engaging in price and contractual negotiations to meet procurement objectives, while building and maintaining a strong relationship with key suppliers and stakeholders from the organization.

București, România

Responsible for strategic sourcing activities for the IT Services category, conducting coordinating RFPs, RFQs and RFIs and engaging in price and contractual negotiations to meet procurement objectives, while building and maintaining a strong relationship with key suppliers and stakeholders from the organization.

Master'S Degree, Absl Master In Business Services

Licenta, Foreign Languages And Literatures, General

Arabic and German