• Maintains a portfolio of over 100 corporate accounts, using Salesforce tasks and workflows to nurture client relationships and maintain client retention.• Processes all corporate, wholesale, retail and e-commerce orders, navigating Shopify and Shipstation to print orders and collaborating with the COO, Production and Fulfillment teams to ensure accurate order fulfillment.• Manages all incoming wholesale and corporate sales inquiries, executing each sale by providing current pricing and upsells, creating custom graphics according to client needs, and processing payment via Quickbooks.• Actively analyzes Zoominfo and website data to target potential clients, utilizing Salesforce cadences to AB test different email outreach initiatives to acquire over 30 new corporate accounts in 5 months.• Cultivates relationships with all channel partners, including Sendoso, Reachdesk, THNKS and Goody, staying connected on new client campaigns and pitching new products to add to platforms to increase overall sales.• Attends local networking and marketing events, connecting with potential clients and spreading brand awareness.• Creates weekly and monthly sales reports, comparing past and current sales, noting top-selling products, and sales forecasting based on trend growth analyses.• Quickly resolves all escalated customer service inquiries via Gorgias, Amazon Seller Central, or Sales email.• Audits monthly marketing plans and website updates, utilizing Klaviyo and Monday.com, and provides direct feedback to the Marketing team and company heads.

• Originated the Client Experience Department by expanding on the gifting process previously facilitated, adding more gifts to the process, running more efficient projects, and applying new cost-saving methods to the program.• Serviced 70 Loan Officer teams nationwide, facilitating client gifting throughout the loan process, including pre-approval, purchase contract, approval, post-closing, and other special request gifts for over 150 clients per month.• Efficiently managed gifting projects through various platforms, including Amazon, Thnks, and other vendor corporate ordering sites, utilizing spreadsheets to keep organized.• Collaborated with Customer Success Managers using Salesforce to gather closed client information to find more gifting opportunities personalized to the individual, including gifts for birthdays, pregnancies, and other special occasions.• Established strong partnerships and negotiated pricing and special product offerings with multiple vendors, including The Cravory and Qualtry.• Successfully completed monthly Expense Reports, verifying each gifting/marketing expense receipt and accurately allocating the correct amounts to each Loan Officer team/Branch.

• Collaborates with managers to organize and execute monthly game plans for each apparel section• Guides customers throughout the store, identifying new merchandise and special promotions• Executes sales by advising customers on the adequate merchandise to purchase, in accordance with each shopper’s unique preferences and needs• Completes smooth transactions at the register, quickly and courteously

• Traveled independently to various retail establishments, according to pre-determined routes, locating back stock and stocking Red Bull products efficiently onto shelves and in displays• Ensured Red Bull products were properly rotated and maintained in accordance with product rotation standards, thereby minimizing Out Of Code and Damaged Product • Executed and adhered to the Red Bull merchandising processes and routines• Collaborated with sales team members in executing new programs and selling in large displays

Winner’s Circle• Communicated with guests and recommended which prize to select with the number of tickets received• Processed and arranged weekly invoices received for the Winner’s Circle and coordinated inventory scheduling and procedures, assisting in the monthly organization of the warehouse Game Tech• Corrected game errors and assisted senior game techs with broken games• Spoke with guests and catered to their ticket and game inquiries and problemsStreet Team• Traveled to high schools and other businesses in the area to promote the company, while giving out prizes and coupons offered at our location