- Overseeing personnel, including receptionists, kitchen staff, and office employees.- Monitoring employee performance and conducting regular evaluations to help improve customer service.- Collecting payments and maintaining records of budgets, funds, and expenses.- Welcoming and registering guests once they arrive.- Resolving issues regarding hotel services, amenities, and policies.- Organising activities and assigning responsibilities to employees to ensure productivity.- Creating and applying a marketing strategy to promote the hotel’s services and amenities.- Coordinating with external parties, including suppliers, travel agencies, and conference planners.- Evaluating hotel performance and ensuring compliance with health and safety rules.- Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.

Planned, directed and oversaw all bar operations including managing staff, ensuring product and service standards were met and implemented and maintained procedures for maximum operating efficiency.- Set objectives and targets for beverage unit/bar- Determine staff needs and recruit staff- Performance manage staff- Assess development needs and train and coach staff- Delegate duties and tasks to staff to meet objectives and maximise resources- Set and monitor quality and service standards for staff- Communicate company policy, standards and procedures to staff- Direct and manage staff members to meet standards and objectives- Ensure staff operate within company policies- Organise and adjust staff rosters and schedules in accordance with available resources and labor regulations- Oversee the preparation and presentation of beverages to meet set standards- Resolve customer complaints promptly- Monitor cleanliness and hygiene of bar area- Promote and practice compliance with fire, health, safety and hygiene standards and regulations- Oversaw accurate cash-up procedures and ensure necessary paperwork is complete- Ensured adherence to cash management procedures