Bianca Ruppel Email & Phone Number

United States

- Ensure compliance with HIPAA regulations by safeguarding confidential patient data and educating staff on privacy protocols.- Process records quickly to avoid delays and keep workflows running smoothly.- Verify accuracy and overall completeness of medical records by auditing and reviewing patient information.- Copy medical records and perform various clerical tasks as required.- Accurately scan, index, and input documents into electronic health record system.- Follow up with medical staff regarding missing information in patient records..- Use Availity and Champs systems to verify medical insurance coverages and enroll staff to use systems. - Create and manage EHR access for all incoming employees and ensure appropriate credentials are active.- Create and administer training on EHR usage. - Review and approve medical chart change requests.

United States

- Answered incoming patient and insurance calls.- Collected patient payments and set up payment plans- Researched accounts to ensure all insurances were billed correctly.- Entered patient insurances into EHR system (Epic).- Explained different medical charges to patients.- Explained revenue cycle to patients,

Pontiac, Michigan, United States

- Helped coach brokers and title agents to use company system to input information. - Completed escalations from computer ticket queue and answered incoming phone calls/emails to resolve client issues. - Communicated with brokers and title agents regarding files in closing status via email and phone correspondence.- Ensured loan quality and compliance with TRID while inputting information. - Reviewed and finalized invoices and added information to Closing Disclosure documents.

Pontiac, Michigan, United States

- Answered all incoming phone calls.- Scheduled patient appointments and procedures.- Prepared patient charts and check-in paperwork.- Helped clean and prepare exam rooms between patients. - Checked patients in and input insurance information into electronic health records system.- Checked patients out and collected co-pays and other payments.- Checked for insurance benefits verification.- Contacted insurance companies to clarify benefits when necessary. - Helped explain balances and insurance coverage breakdowns when collecting balance payments.

Bloomfield Hills, Mi

- Managed and trained a team of 11 employees over three departments. - Created training process, documents, and manuals for all three departments.- Reviewed resumes and interviewed employees as part of the hiring process. - Composed professional letters to be sent to other providers. - Documented patient exam information in EHR (Compulink) including pushing charges (ICD-10 and CPT codes). - Created new exam templates for documenting in the EHR. - Created schedules for three departments based on a six doctor schedule rotation.- Checked in patients, prepared charts/paperwork, and scanned/uploaded appropriate documents.- Performed pre-testing with patients and documented testing results. - Kept doctors exam rooms clean and organized. - Helped to explain medical and vision coverage differences and answered general billing questions.

Southfield, Mi

- Personal assistant to entrepreneur wedding and event planner.- Answered incoming calls.- Checked voicemails and returned client and vendor calls in a timely manner. - Made outgoing client and vendor calls. - Sent and responded to emails to clients and vendors. - Set up client appointments with vendors of their choice. - Cold called vendors to see what services they offer to add to client resource catalog. - Helped create idea boards for upcoming events. - Prepared promotional document folders. - Worked closely with preferred vendors to set up a promotional photo shoot. - Helped organize and run fundraiser events.

Sterling Heights, Mi

- Answered multi-line phones and made patient appointments. - Documented patient examination information, lab orders/results, and prescriptions into EMR system. - Entered correct ICD-10 and CPT codes into EMR and submitted billing sheets to billing department. - Answered patient questions regarding billing and insurance when able. - Scanned and faxed documents using electronic fax systems and documented confirmation. - Obtained patient case histories and documented into EHR.- Performed basic vital signs and laboratory testing.- Read and summarized incoming faxes with patient data and incorporated into past medical history section of EHR for physician to review. - Listened to voicemails and obtained patient questions and refill requests and prepared for the physicians with appropriate testing to accompany to streamline response time. - Checked patients in and out and collected co-pays. - Trained new employees. - Contacted other provider’s offices to obtain medical records. - Used electronic systems to obtain medical insurance coverage and Prior Authorization status.- Helped prepare documentation needed to obtain new Prior Authorizations.

Clarkston, Mi

- Read all incoming fax documents and highlighted important information regarding patient care to be reviewed by physicians. - Scanned, indexed, and summarized all patient documents. - Entered patient lab and test results into EHR.- Scanned and uploaded data from past medical records during transition for paper charts to electronic health records system (Practice Fusion).

Royal Oak, Mi

- Worked with AllScripts to make appointments, enter chart information, and send labs.- Assisted with mole removals, skin tag removals, biopsies, ID&C of cysts, cryotherapy, and skin cancer treatments.- Used sterile techniques to properly clean and prepare surgical equipment,- Properly labeled surgical samples and prepared lab slip orders.- Recorded patient histories, prepared supplies, and kept exam rooms properly stocked,- Faxed documents and made copies using proper HIPPA guidelines.- Dressed wounds, performed injections, informed patients of wound care, and removed sutures.- Entered billing codes into EHR (AllScripts), posted insurance and patient payments, and created tracking system for bills in collections status.- Ability to read and understand EOB/ERAs and patient ledgers.- Collected co-pays, deductibles, and co-insurances.- Attended training to help set up new EHR system and taught other employees how to use system during implementation process.

Moore, Ok

- Helped file patient charts to maintain organization of paper charts and pull patient charts to prepare for patients being seen that day.- Filed appropriate documents in patient charts.- Faxed patient documents following HIPPA guidelines.- Helped stock front office area and exam rooms while interacting positively with staff and patients.- Worked closely with doctors to make sure all charts and documents were signed off in a timely manner.

Farmington Hills, Mi

- Provided quality customer service while answering phones and greeting customers.- Helped train new employees with customer service skills and store operations.- Handled cash, check, and credit card transactions.- Maintained a clean and friendly working environment.- Organized stock room and made sure store was fully stocked.- Kept track of customer count and sales goals.

Certificate, Medical Assisting

Activities and Societies: Student Advisory Board

High School Diploma, General Studies

Activities and Societies: -Varsity Ladies Golf Team -Varsity Choir -SADD (Student Against Drunk Driving) aka Student Against Destructive.