Bianca Sass Email & Phone Number

Calgary, Ab, Ca

Surrey, British Columbia, Canada

• Designed labeling system for warehouse shelving and pallet racking to improve flow of product picking• Lead communication for acquisition of GTIN codes• Coordinated the redesigning of second warehouse by assigning tasks, deadlines, and timelines to senior and managerial staff• Developed a Microsoft Excel formula that instantly assigned GTIN codes for over 14,000 products• Assisted with preparation of Zebra handheld devices for integration with upcoming ERP system• Updated and uploaded over 200 complete vendor records to NetSuite• Completed pricing updates for thousands of products in preparation for ERP launch

Calgary, Alberta, Canada

• Graded dozens of assignments throughout semester• Co-created various assignment guides and rubrics to support students• Held weekly office hours for students• Created Excel spreadsheet to efficiently allocate grades for group projects

Calgary, Alberta, Canada

• Independently delegated 30+ tasks and jobs to senior coordinators each day• Responded to and addressed client emails prior to delegating, resulting in the reduction of team’s workload• Completed various weekly and monthly reports• Updated confidential client information using SAP software• Used GIS mapping to locate title numbers and collaborated with internal departments and retailers to identify and correct mistakes. Received an award for investigating and resolving billing disputes, saving customers and retailers time and hundreds of dollars• Reviewed and corrected over 1000 meter reads for the metering department

Calgary, Alberta, Canada

• Designed and produced dozens of flower arrangements weekly• Assisted senior florists with event preparation and display creation• Processed weekly shipments of flowers• Maintained weekly inventory level• Transported arrangements, products, flowers, and tools to events, store, and warehouse

Alberta, Canada

• Assisted dozens of customers per shift by locating merchandise and demonstrating product knowledge, resulting in consistently high (80%+) survey results for customer service• Processed POS transactions for customers, including cash and credit purchases and refunds• Reduced shrinkage by identifying and correcting over 20 unmarked or incorrectly marked products each week• Promoted loyalty program, daily survey, and on-going contests for loyalty members• Unpacked daily shipments and organized products by department leading to increased efficiency in shelf stocking• Identified 2-4 poorly recovered departments each shift and re-merchandised products up to presentation standard, facilitating the shopping experience and increasing sales• Designed dozens of attractive visual displays to encourage sale of products• Cleaned and sanitized spills and high-touch store areas to maintain Covid-19 protocols and store safety

Calgary, Canada Area

• Photographed three events in a professional and reliable manner• Communicated with clients and colleagues to ensure the clients’ individual needs are met• Assisted in developing and presenting a workshop on photo composition

Calgary, Alberta, Canada

• Maintained and watered thousands of plants daily• Located merchandise for customers using inventory management system• Made personalized recommendations to over a dozen customers using knowledge on plant and soil care, resulting in up to 15 additional product sales each shift• Identified over a dozen empty or near-empty product homes each week and refilled as necessary• Cleaned spills, debris, and deadheaded plants as needed

Calgary, Canada Area

• Cared for and mentored young children between ages of 1-12• Responded to unpredictable situations in a composed and cautious manner• Cleaned and prepared dietary restriction-friendly meals for children as instructed by client

Calgary, Canada Area

• Collaborated with colleagues to oversee and help with completion of daily tasks in a timely manner• Watered and maintained hundreds of thousands of crops• Delivered fruit and vegetable harvest to non-profit organizations around city• Promoted season-end micro home competition through regular outreach, making it one of the largest events in the company’s history