Bianca Shields Email & Phone Number

Northern Territory, Australia

Palmerston Nt

To ensure all services are opened and fully operational at scheduled times, standards are maintained throughout the service, particularly delivering exceptional levels of customer care and satisfaction, and affecting a smooth handover of shiftsEnsuring operational and service checklists are completed thoroughly, with attention to detail focusing on service led issuesEnsure an exceptional and consistent level of service, delivering the key performance indicators and range of quality food… Show more To ensure all services are opened and fully operational at scheduled times, standards are maintained throughout the service, particularly delivering exceptional levels of customer care and satisfaction, and affecting a smooth handover of shiftsEnsuring operational and service checklists are completed thoroughly, with attention to detail focusing on service led issuesEnsure an exceptional and consistent level of service, delivering the key performance indicators and range of quality food and beverage products in a clean and professional environmentWhere possible, developing an innovative and evolving approach to service, whilst focusing on attention to detail, for instance in terms of presentation of food control; portion control; speed of service; and menu complianceEffective management of all stock , Order stock as required from nominated suppliers, ensuring compliance with any stocking policiesEnsure the secure and safe keeping of stock, goods and equipment, ensuring that stock is accounted for and that control procedures are complied withRecord and manage stock transfer, and systemsAssist with preparations and associated duties to the stock takeEffective and efficient management of the staff working within the department and in doing so shallTake full responsibility for the rostering of staff, ensuring staff wage budgets and sales to labour ratios are maintained. In addition, sufficient tills are in operation, and staff serving, assisting in service where necessaryOrganise and deliver the induction and training of staff within the department, ensuring that staffs have the skills to undertake their work safely and accurately, whilst delivering high standards customer care and exceptional standardsEnsuring staff are punctual, in correct uniform, and complying with the general guidelines outlined by the management Show less

• Managing staff• Rosters• Delegating tasks• Processing payroll• Quality maintenance• Controlling costs• Cash handling, banking and reconciliation• Undertaking monthly stocktakes and review results• Implementing changes within the venue• Forecasting potential revenues and cost for revenues• Designing and advertising the club• Developing customer databases• Deputising for the manager in his absence on a regular occurance

• Opening and closing the club• Undertaking administration and reception duties• Coordinating functions• Promoting the venue• Supervising the gaming room• Taking responsibility for training new staff• Managing TAB and Keno• Banking and reconciliation

Diploma Hospitality Management, Hospitality Administration/Management

Yr 12 Graduate

Certificate 4, Human Resources Management/Personnel Administration, General