Customer Centric Manager
Current
Nov 2023 - Present
AeroLeads people directory · profile
Bianca Tabacaru Email & Phone Number
Customer Centric Manager| Customer Experience
at
vidaXL
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Centric Manager| Customer Experience
Location
Venray, Limburg, Netherlands
Company size
Who is Bianca Tabacaru? Overview
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Quick answer
Bianca Tabacaru is listed as Customer Centric Manager| Customer Experience at vidaXL, a company with 521 employees, based in Venray, Limburg, Netherlands. AeroLeads shows a matched LinkedIn profile for Bianca Tabacaru.
Bianca Tabacaru previously worked as Customer Centric Manager at Vidaxl and Customer & Agent Communication Manager at Vidaxl. Bianca Tabacaru holds Certificate, Elementary Education And Teaching, Certification For Teaching Profession -Level 1 from University Of Bucharest.
Company email context
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vidaXL
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Profile bio
About Bianca Tabacaru
Bianca Tabacaru is a Customer Centric Manager| Customer Experience at vidaXL. She is proficient in Dutch, French and English. Colleagues describe her as "Anyone who has worked with Bianca can attest to her efficient and effective communication, creative thinking, professional business acumen and ethical conduct. She has provided great leadership skills and it has been a real pleasure to be professionally associated with an incredibly hard worker like her. Bianca is a enthousiastic and eager to learn team leader who goes above and beyond for her teams whilst instilling responsibility, motivation and stability. Bianca would be a welcome… Show more" and "I had the pleasure to directly work with Bianca for an year. During this time I had the opportunity to see her grow both as an individual, but especially as a professional. Organized, smart, and objective, alongside her people skills and team oriented management, are the qualities that make Bianca a great Team Leader."
Current workplace
Bianca Tabacaru's current company
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Vidaxl
7 roles
Bianca Tabacaru work experience
A career timeline built from the work history available for this profile.
Customer & Agent Communication Manager
Sep 2022 - Nov 2023
Quality & Training Deployment Lead
- Lead the Deployment Team consisting of Knowledgebase Manager and Learning & Development Specialist.- Lead and monitor the progress of Customer Service deployment projectsfrom start to finish.- Design process for new or changed policies and coordinate the training materials creation and delivery. etc.
Jul 2021 - Sep 2022
Team Leader - Second Line Customer Service
- Lead an international team of +/-14 Second Line Customer Service agentswithin vidaXL, in charge of customer satisfaction for the following markets: English, US, Australia, France, Belgium, Switzerland, Italy, Spain and Scandinavia.- Monitor Claim rates, Return rates, Seller score KPI's on the Sales Channels partners with focus on increasing the reviews.
Apr 2019 - Jul 2021
Team Leader - First Line Customer Service
Manage a team of 25 First Line Customer Service agents providing customer support for French speaking customers in France, Belgium Switzerland.
Dec 2017 - Mar 2019
Senior Customer Service Representative
Sep 2015 - Dec 2017
Customer Service Representative - Bouygues Telecom France
Aug 2013 - Sep 2015
Team & coworkers
Colleagues at vidaXL
Other employees you can reach at vidaxl.com. View company contacts for 521 employees →
EY
Emin Yüksek
Colleague at VidaxlBucharest, Romania, Romania
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RJ
Ruilin Jiang
Colleague at VidaxlHong Kong, Hong Kong SAR, Hong Kong
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MA
Matei Alin
Colleague at VidaxlVenray, Limburg, Netherlands, Netherlands
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万
万丽云
Colleague at VidaxlPudong, Shanghai, China, China
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FC
Frank Cheung
Colleague at VidaxlZhejiang, China, China
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SS
Shyam Srinivas
Colleague at VidaxlGreater Hyderabad Area, India
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CZ
Cathy Zhao
Colleague at VidaxlEindhoven, North Brabant, Netherlands, Netherlands
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陈
陈梁金
Colleague at VidaxlChişineu Criş, Arad, Romania, Romania
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CR
Christoph Reynen
Colleague at VidaxlArnhem-Nijmegen Region, Netherlands
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DS
Desi Stoykova
Colleague at VidaxlVenlo, Limburg, Netherlands, Netherlands
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Emin Yüksek
Colleague at VidaxlBucharest, Romania, Romania
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RJ
Ruilin Jiang
Colleague at VidaxlHong Kong, Hong Kong SAR, Hong Kong
View →
MA
Matei Alin
Colleague at VidaxlVenray, Limburg, Netherlands, Netherlands
View →
万
万丽云
Colleague at VidaxlPudong, Shanghai, China, China
View →
FC
Frank Cheung
Colleague at VidaxlZhejiang, China, China
View →
SS
Shyam Srinivas
Colleague at VidaxlGreater Hyderabad Area, India
View →
CZ
Cathy Zhao
Colleague at VidaxlEindhoven, North Brabant, Netherlands, Netherlands
View →
陈
陈梁金
Colleague at VidaxlChişineu Criş, Arad, Romania, Romania
View →
CR
Christoph Reynen
Colleague at VidaxlArnhem-Nijmegen Region, Netherlands
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DS
Desi Stoykova
Colleague at VidaxlVenlo, Limburg, Netherlands, Netherlands
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2 education records
Bianca Tabacaru education
Certificate, Elementary Education And Teaching, Certification For Teaching Profession -Level 1
Bachelor'S Degree, Foreign Languages And Literatures, Turkish And French
FAQ
Frequently asked questions about Bianca Tabacaru
Quick answers generated from the profile data available on this page.
What company does Bianca Tabacaru work for?
Bianca Tabacaru works for vidaXL.
What is Bianca Tabacaru's role at vidaXL?
Bianca Tabacaru is listed as Customer Centric Manager| Customer Experience at vidaXL.
Where is Bianca Tabacaru based?
Bianca Tabacaru is based in Venray, Limburg, Netherlands while working with vidaXL.
What companies has Bianca Tabacaru worked for?
Bianca Tabacaru has worked for Vidaxl and Webhelp Romania.
Who are Bianca Tabacaru's colleagues at vidaXL?
Bianca Tabacaru's colleagues at vidaXL include Emin Yüksek, Ruilin Jiang, Matei Alin, 万丽云, and Frank Cheung.
How can I contact Bianca Tabacaru?
You can use AeroLeads to view verified contact signals for Bianca Tabacaru at vidaXL, including work email, phone, and LinkedIn data when available.
What schools did Bianca Tabacaru attend?
Bianca Tabacaru holds Certificate, Elementary Education And Teaching, Certification For Teaching Profession -Level 1 from University Of Bucharest.
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