Serving as the primary point of contact for survivors of domestic abuse and/or sexual assault seeking services at the WCA. Work with clients to identify crisis needs, determine program eligibility, and initiate services. Also supports the success of shelter operations, including assisting residents. Additionally function as a coach, mentor, leader and a subject matter expert in a specific complement of senior-level work essential to the successful operations of the shelter.Provide advocacy services, support, resources, referrals, and crisis intervention to those seeking services at the WCA. Determines program eligibility for shelter, case management, and counseling services and places them on WCA waiting lists.

• Established and organized digital case files, input sensitive information into the case management system.• Developed cases by maintaining contact with involved parties, scheduled hearings, and drafted legal documents.• Filed necessary documents with the appropriate agencies to ensure compliance with court procedures.

Executive Assistant to CSDO, SVP & GM Online, and the SVP & GM Authentication for OpSec Security. Conserve executive’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; and initiating telecommunications. Maintain executive’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel. Welcomes guests and customers by greeting them, in person or on the telephone, and answering or directing inquiries. Prepares financial and time record reports by collecting and analyzing information. Maintains customer confidence and protects operations by keeping information confidential. Provides historical reference by developing and utilizing filing and retrieval systems and recording meeting discussions. Maintain office inventory, anticipate needed supplies; evaluating new office products; placing and expediting orders for supplies; and verifying receipt of supplies. Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; and evaluating new equipment and techniques. Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Contribute to team effort by accomplishing related results as needed.

Manage social media accounts for both the CEO of Tovuti and the brand itself, including Facebook, Twitter, LinkedIn. Assist with consulting and finding targeted markets.

Manage social media accounts for ThisisBoise.com, including Facebook, Twitter, and Instagram. Also assist clients in managing their professional social media accounts and accounts of local and international clients. Assist with consulting and finding targeted markets. Manage the ThisisBoise.com website but adding relevant content and events in the Treasure Valley. Handle billing and invoicing of clients, contracts, and renewals. I oversee the ThisisBoise.com Street Crew, and assist in their sales and commission.

Started as a part time Social Media Strategist. Within a year was promoted and working 40+ hours a week managing over 20 accounts, each with an additional 3-4 platforms each. Wrote and created content and images for clients. Assisted to protect and manage clients brands. Managed online entertainment calendar, updating with local events and concerts as well as creating an online monthly newsletter. Collaborated with local businesses and assisted in reaching their online goals and revenue.

Managed Manuel's clients, billing and invoicing, scheduling, payroll, and social media management.