Bianca Battle Email & Phone Number

Atlanta, GA, US

Sandy Springs, Georgia, United States

Dunwoody, GA

• Communicates with Policyholders, Agents, Producers, or third parties via various communication media
• Partners with underwriters to service Agency and Agency Leadership concerns and/or handles Producer/Broker inquiries
• Serves as a technical and procedural resource to assist in resolving policy/policyholder concerns
• Maintains and updates policyholder records

Greater Atlanta Area

• Handles customer inquiries including account balance,account fraud and disputes,loan applications,opening accounts, and technical support
• In addition to providing specifically requested assistance,available resources and document all call information according to standard operating procedures
• Develops and enhances rrelationships by providing measurably superior customer service.

Greater Atlanta Area

• Deliver a superior customer experience through assisting and handling claims involving total losses.
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.).
• Researches, resolves, and settles tasks within approved limits often with advanced completion.
• Investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management.
• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards.
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties.

Greater Atlanta Area

• Greeted and assisted arriving passengers traveling on International and Domestic flights from curbside including wheelchair passengers
• Met inbound unaccompanied minors at the gate and escorted them to Tranland or connecting flights
• Provided assistance to disabled passengers and unaccompanied minor passengers with the handling and retrieval of their luggage and personal items
• Attended CPR and First-Aid safety training classes

Legal Studies, Legal Assistant/Paralegal

Associate Of Science (A.S.), Criminal Justice/Law Enforcement Administration