Bianca De Silva Email & Phone Number

Kennesaw, Georgia, United States

• Creating training documentation & individualized workshops for each phase of policy lifecycle • Driving process improvements & quality control for productivity through data collection, analysis, & automation• Managing the policy lifecycle from submission through binding and auditing for 50-75 accounts monthly• Conducting research for ~1,200 accounts in support of risk assessment• Processing, sending, & tracking invoices for new business, renewals, installments, premium bearing endorsements, and audits • Reconciling accounting information across platforms in support of account receivables • Ensuring compliance of systems and records in adherence with internal and external audit standards

Kennesaw, Georgia

• Validated and processed policies, endorsements, audits, and invoices through policy lifecycle • Conducted preliminary reviews, rating, loss run reports, & risk analysis of renewals and new business policies• Coordinated & prepared sliding scale dividend calculation files and NBAA program accounts for review • Assisted audit department in audit assignments and status tracking with third party vendors

Atlanta, Georgia

• American Montessori Society (AMS) certified teacher and AMS credential recipient by The Montessori Teacher Education Institute of Atlanta• Coordinating with 8 teachers in collaborative environments• Leading classroom of 16-37 students• Creating and designing lessons, establishing and creating school/development materials for students based on developmental level• Managing tasks, lesson plans, maintenance of classroom, parent communication and teaching duties• Responsible for on-board training for new associates and substitutes• Daily communication with parents and regular parent-teacher conferences• Facilitating weekly team meetings and 1:1’s with clear developmental goal/career setting, tracking, and conflict management solutions• Daily tracking of lesson-plans, student activities and well-being on online platform providing visibility to teachers and parents• Created framework, developmental plan, classroom workflow, and entire environmental setting • Accomplished completion of AMS certification simultaneously while performing associate teacher duties full-time and completing 540 practicum hours

Woodstock, Ga

• Rejoined organization as a part-time associate during the busy holiday season• Assist in execution of visual marketing/promotions, launches, and merchandise flow• Customer service, email capture, loss prevention, merchandise flow, etc.

Woodstock, Ga

Aeropostale, also known as Aero, is an American shopping mall-based specialty retailer of casual apparel and accessories, primarily targeted towards teens. • Assist Store Manager with daily operations, including sales goals, payroll, merchandise flow, loss prevention, training, and scheduling based on sales and conversion data• Execute visual and promotional marketing strategies, including “VIP” private events in store• Annual Teens for Jeans drive; collected over 1,200 pairs of jeans for local homeless shelters• Successful execution of new store grand opening, seasonal launches, and daily merchandise flow

Kennesaw, Ga (Town Center Mall)

• Customer service, email capture, loss prevention, merchandise flow, etc.• Assist in execution of visual marketing/promotions, launches, and merchandise flow• Assist in merchandising and preparing new stores as well as outlet locations for holiday season

Kennesaw, Ga

• Rejoined organization upon returning to KSU after graduation (May 2013) for Spring 2015 semester while taking additional classes• Prioritize phone calls & work orders• Point of contact for technicians regarding client issues, locations, and events• Create & maintain EPA compliant refrigerant records• Developed, compiled, and improved SOP directives as needed

Plant Operations, Utilities

• Facilitate daily meetings, coordinate schedules, process invoices, create & maintain records • Distribute and prioritize incoming calls & work orders in AiM system among 8 technicians• Process biweekly timecards in ADP• Develop and compile standard operating procedures

Master Of Business Administration - Mba

GPA: 3.41

American Montessori Society Credential, Infant-Toddler Montessori

Activities and Societies: 24 academic hours of Early Childhood Overview course 210 academic hours of Infant/Toddler Montessori courses 540.

Bachelor Of Science (B.S.), Organizational Communication, General

Activities and Societies: Lambda Pi EtaMinor in Management GPA 3.55

Education record