•Carry out iterative planning and monitoring for medium-sized initiatives, efficiently coordinating BA efforts.•Elicit and collaborate with stakeholders to gather and confirm information effectively.•Analyse requirements, validate designs, and identify solution options aligning with business needs.•Manage Requirements Life Cycle, ensuring information integrity from inception to retirement.•Conduct strategy analysis to define future states and scope solutions for business… Show more •Carry out iterative planning and monitoring for medium-sized initiatives, efficiently coordinating BA efforts.•Elicit and collaborate with stakeholders to gather and confirm information effectively.•Analyse requirements, validate designs, and identify solution options aligning with business needs.•Manage Requirements Life Cycle, ensuring information integrity from inception to retirement.•Conduct strategy analysis to define future states and scope solutions for business needs.•Evaluate solution performance and eliminate barriers to maximise value delivery.•Execute according to IIBA best practices, agile principles, and Nedbank's delivery approach.•Analyse changing requirements and align them with product vision and KPIs.•Articulate business problems, stakeholder needs, and solution opportunities effectively.•Use visual diagrams to model scope, interfaces, and data flows for clarity.•Decompose features and write user stories to meet project objectives.•Collaborate to align processes and capabilities with Process Engineers and Business Architects.•Support teams in overcoming impediments and synthesising data for requirement articulation.•Participate in backlog refinement, increment planning, and quality principles implementation.•Foster stakeholder engagement, contribute to system demos, and lead squad ceremonies when needed. Show less

•Facilitated MS CRM Dynamics training sessions for new users, ensuring seamless adoption of customised solutions.•Conducted User Acceptance Testing sessions, engaging business users in validating system functionality.•Provided first-line support to a CRM community of 13,000 users, resolving queries and technical issues promptly.•Planned and coordinated formal classroom-style training sessions, optimizing learning experiences.•Managed helpdesk services, efficiently addressing… Show more •Facilitated MS CRM Dynamics training sessions for new users, ensuring seamless adoption of customised solutions.•Conducted User Acceptance Testing sessions, engaging business users in validating system functionality.•Provided first-line support to a CRM community of 13,000 users, resolving queries and technical issues promptly.•Planned and coordinated formal classroom-style training sessions, optimizing learning experiences.•Managed helpdesk services, efficiently addressing internal client needs and concerns.•Communicated issue statuses to clients and the CRM Centre of Excellence, ensuring transparency and accountability.•Identified and escalated high-priority customer issues to appropriate team members and management for timely resolution.•Collaborated with customers and team members to investigate and develop solutions for client requests.•Updated user permissions and configurations within CRM, maintaining data integrity and security.•Created and edited Dashboards and Personal Views, enhancing user experience and data visualisation.•Conducted in-depth issue analysis, determining root causes and implementing necessary changes.•Provided assistance to business stakeholders in data analysis and mining to identify and address potential issues.•Developed technical knowledge base and expertise in Dynamics CRM to provide expert advice and support.•Delivered CRM refresher training as needed, ensuring continuous user proficiency and system optimisation.•Managed CRM Dynamics brand across the organisation, ensuring consistency and alignment with brand standards. Show less

•Managed all social media platforms and coordinated events for the hotel and restaurant.•Hosted public events and notable personalities, enhancing the hotel's reputation and visibility.•Designed, monitored, and controlled strategic plans to achieve business goals effectively.•Positioned the brand strategically in the market, targeting specific customer segments.•Developed comprehensive channel marketing plans to reach target audiences efficiently.•Defined messaging and… Show more •Managed all social media platforms and coordinated events for the hotel and restaurant.•Hosted public events and notable personalities, enhancing the hotel's reputation and visibility.•Designed, monitored, and controlled strategic plans to achieve business goals effectively.•Positioned the brand strategically in the market, targeting specific customer segments.•Developed comprehensive channel marketing plans to reach target audiences efficiently.•Defined messaging and communication strategies to convey brand values effectively.•Oversaw budgeting, reporting, and analysis to ensure financial efficiency and performance tracking.•Coordinated with suppliers, advertising agencies, and partners to meet project deadlines and requirements.•Managed event planning, production, and sponsorship processes to ensure seamless execution.•Ensured timely response to sponsorship queries and maintained strong stakeholder relationships. Show less

•Facilitated the training of new users on MS CRM solutions.•Conducted User Acceptance Testing sessions.•Provided support to all MS CRM users throughout Nedbank.•Organised and coordinated training sessions.•Developed training material and guides for MS CRM solutions.•Managed brand for the MS CRM product.•Compiled monthly reports for heads of the Centre of Excellence.•Coordinated preparation for yearly audits.•Provided technical support to the technical team to… Show more •Facilitated the training of new users on MS CRM solutions.•Conducted User Acceptance Testing sessions.•Provided support to all MS CRM users throughout Nedbank.•Organised and coordinated training sessions.•Developed training material and guides for MS CRM solutions.•Managed brand for the MS CRM product.•Compiled monthly reports for heads of the Centre of Excellence.•Coordinated preparation for yearly audits.•Provided technical support to the technical team to assist with solution development.•Drafted internal communications for all business stakeholders. Show less