𝐃𝐮𝐭𝐢𝐞𝐬:● Respond to customer inquiries originating from our website and various global online marketplaces.● Utilize email, chat, and phone channels to effectively communicate with customers.● Provide support to customers across multiple online platforms.● Resolve customer issues promptly to ensure a positive shopping experience.● Collaborate with accounting and logistics departments to address transaction and shipment-related matters.● Generate regular reports for management and assist in implementing new processes.● Strive to enhance customer satisfaction by meeting deadlines and maintaining clear communication.● Cultivate strong, long-term relationships with customers to foster loyalty.● Stay informed about product details and updates to offer expert assistance and ensure customer satisfaction.● Coordinate with major sellers, addressing their inquiries and needs throughout the transaction process, including handling bureaucratic aspects.

𝐃𝐮𝐭𝐢𝐞𝐬:● Collect, organise, and analyse extensive data sets to facilitate decision-making procedures.● Identify and validate local data sources suitable for integration into Apple programs, encompassing both public and private data.● Ensure factual accuracy through comprehensive online research and direct communication with primary sources.● Diligently proofread materials, meticulously checking for spelling, grammar, punctuation, syntax, and consistency.● Translate and localize content proficiently between Brazilian Portuguese and English while maintaining the correct brand voice.● Possess expertise in project management with a focus on effective communication, collaboration, and problem-solving.

𝐃𝐮𝐭𝐢𝐞𝐬:● Oversee and execute weekly inventory stock counting and accuracy checks.● Implement strategies to identify and minimize overstocks, ensuring efficient use of working capital.● Manage inbound and outbound delivery operations.● Handle stock returns and supplier credits efficiently.● Maintain and manage stock documentation and procurement systems.● Ensure compliance with FIFO (First In, First Out) inventory management.● Uphold high health and safety standards to ensure a safe and clean working environment.● Identify and address potential stock flow issues, implementing suitable countermeasures.● Forecast shortages and market demands, collaborating closely with buyers to plan purchases accordingly.● Coordinate with Warehouse Operatives to streamline operations.● Manage shipping movements in coordination with Shipping Companies.● Monitor daily warehouse activities to ensure smooth operations.● Process incoming deliveries, verifying quantities against purchase orders and updating stock levels as necessary.● Safely store products and ensure clear labelling with product codes.● Maintain stock accuracy by reconciling physical stock with the warehouse management system.● Investigate discrepancies between physical counts and system data.● Facilitate the flow of documentation within warehouse operations.● Adhere to defined operating procedures (SOPs) and processes.● Perform warehouse administration duties including investigating, sourcing, processing, and generating reports promptly.

𝐃𝐮𝐭𝐢𝐞𝐬:● Oversee and execute weekly inventory stock counting and accuracy checks.● Implement strategies to identify and minimize overstocks, ensuring efficient use of working capital.● Manage inbound and outbound delivery operations.● Handle stock returns and supplier credits efficiently.● Maintain and manage stock documentation and procurement systems.● Ensure compliance with FIFO (First In, First Out) inventory management.● Uphold high health and safety standards to ensure a safe and clean working environment.● Identify and address potential stock flow issues, implementing suitable countermeasures.● Forecast shortages and market demands, collaborating closely with buyers to plan purchases accordingly.● Coordinate with Warehouse Operatives to streamline operations.● Manage shipping movements in coordination with Shipping Companies.● Monitor daily warehouse activities to ensure smooth operations.● Process incoming deliveries, verifying quantities against purchase orders and updating stock levels as necessary.● Safely store products and ensure clear labelling with product codes.● Maintain stock accuracy by reconciling physical stock with the warehouse management system.● Investigate discrepancies between physical counts and system data.● Facilitate the flow of documentation within warehouse operations.● Adhere to defined operating procedures (SOPs) and processes.● Perform warehouse administration duties including investigating, sourcing, processing, and generating reports promptly.

𝐃𝐮𝐭𝐢𝐞𝐬:● Develop and execute comprehensive digital marketing strategies encompassing web, SEO/SEM, email, social media, and display advertising campaigns.● Cultivate and nurture the organization's social media presence across diverse platforms including Facebook, Instagram, and the official website.● Establish, organize, and execute digital marketing and editorial calendars to ensure consistency and alignment with brand objectives.● Uphold a unified and captivating brand voice and messaging across all digital channels.● Collaborate with other non-governmental organizations (NGOs) and influential figures to enhance brand visibility and broaden social media outreach.● Utilize analytical tools such as Google Analytics to track and evaluate the effectiveness of digital marketing initiatives.● Generate comprehensive reports on the performance metrics of all digital marketing campaigns.● Oversee and manage relationships with suppliers and clients, both online and post-sale, to ensure satisfaction and optimize outcomes.● Administer the annual office and marketing budget, meticulously overseeing all expenditures to ensure financial efficiency and effectiveness.● Craft and refine engaging social media content, demonstrating adeptness in writing and editing for various digital platforms.

𝐃𝐮𝐭𝐢𝐞𝐬:● Perform clerical tasks including but not limited to: ● Answer phone calls and address inquiries professionally● Respond to emails on time● Create and organise necessary documentation● Gather and organise information as needed● Provide excellent customer service to all clients● Assist in the planning, development, and implementation of support service systems, procedures, and policies to enhance efficiency and effectiveness● Manage office facilities and ensure daily maintenance tasks are completed promptly and efficiently● Compile and prepare accurate sales or donation reports to track financial transactions and contributions

𝐃𝐮𝐭𝐢𝐞𝐬:● Draft and issue internal communications materials with accuracy and timeliness.● Manage and update the internal communications calendar to ensure consistency and alignment with organisational goals.● Act as the primary contact for media inquiries, coordinating and analysing media opportunities and events.● Lead media briefings and events, preparing internal and external spokespeople to effectively engage with the media.● Monitor, analyse, and report on trends in traditional and social media, providing insights to inform communication strategies.● Develop and implement communications campaigns across various channels and platforms.● Write and edit content tailored for different audiences and formats, including press releases, social media posts, and website updates.● Cultivate strong relationships with frontline staff to facilitate content delivery and stay informed about organizational news and changes.● Create design briefs and collaborate with designers, printers, and other vendors to ensure high-quality visual materials across digital and print platforms.● Support internal communication efforts to keep all staff and volunteers informed and engaged.● Foster cross-functional relationships throughout the organization to enhance communication effectiveness.● Assist in coordinating and managing events aimed at driving sales, while also handling general administration and accounts tasks.● Provide support and maintain relationships with creative agencies, sales teams, and PR teams to ensure cohesive communication efforts.

𝐃𝐮𝐭𝐢𝐞𝐬:● Design, develop, and execute high-quality brand communication strategies to enhance brand visibility and resonance.● Develop and maintain comprehensive brand calendars, communication narratives, key messages, and engagement plans to effectively convey brand messaging across various platforms.● Generate creative content (written, visual, film) for social media platforms, employing innovative and unconventional approaches to drive impactful media campaigns.● Monitor and analyse traffic engagement and sales performance to identify areas for improvement and optimization.● Cultivate relationships with existing B2B, B2C, and online marketplace customers while actively seeking out opportunities to expand the customer base.● Lead the implementation of the agreed-upon E-Commerce strategy to maximise online sales and enhance the digital customer experience.● Assess current approaches and strategies to enhance website sales conversions and customer engagement, ensuring that all relevant data is collected, analysed, and utilised effectively.● Prioritise and maintain a focus on delivering high levels of customer satisfaction through all brand communication and interaction channels.

𝐃𝐮𝐭𝐢𝐞𝐬:● Provide comprehensive support to the Marketing Manager, contributing to the development and execution of the marketing strategy.● Oversee operational tasks within marketing, including but not limited to email marketing, e-commerce activities, website content creation, and monitoring web analytics.● Cultivate and maintain relationships with external agencies, including print and signage partners, ensuring alignment with organizational goals and standards.● Offer project management assistance to the Marketing Communications Manager, particularly in contract oversight and evaluation of external agencies across various domains such as Creative, Digital and Web, Media Buying, and Event Management & Exhibition Contractors.