I am a professional with over 14 years of experience in Sales and Post-Sales at companies in the Technology, Hospitality, Airline, and Tourism sectors, focused on ensuring customer success throughout the entire journey. I have extensive experience in account management, onboarding new clients, and implementing retention and business expansion strategies. My work is results-oriented, helping companies maximize the value of their products and services for clients through a personalized and consultative approach.With strong negotiation skills and the ability to identify upselling and cross-selling opportunities, I stay focused on delivering solutions that exceed expectations and drive customer loyalty.Skills:- B2B Sales and Post-Sales- Customer Success (SaaS and other sectors)- Onboarding, Training, and Support- Relationship Management and Customer Loyalty- CRM (Salesforce)- KPI Analysis and Process Improvement- Retention, Upsell, and Cross-Sell StrategiesConstantly seeking knowledge, I value a culture of continuous learning and ethics in professional interactions. With strong communication and presentation skills, I lead by example, encouraging the team to achieve results through collaboration and mutual commitment. My focus is on building long-lasting partnerships and ensuring shared success.