Bianca O. Email and Phone Number

• Realizo implementação e gerenciamento de tags no Google Tag Manager.• Presto suporte técnico aos clientes e resolvo problemas.• Gerencio o atendimento aos parceiros via Zendesk, hangouts e reuniões no Meet.• Colaboro com a equipe de contas para otimizar campanhas.• Crio e implemento banners publicitários utilizando JavaScript/CSS/HTML.• Verifico regularmente a atualização e funcionamento dos catálogos de produtos XML e CSV.• Acompanho resultados via Google Analytics em caso de problemas técnicos.• Responsável pelo suporte técnico de clientes de países hispanohablantes.• Responsável pelo treinamento e desenvolvimento de novos funcionários no setor • Criação de documentação de onboarding • Desenvolvimento de troubleshootingResumo de Responsabilidades: Como Analista de Implementação e Suporte Técnico, asseguro o correto funcionamento das tags implementadas e monitoro o desempenho por meio de métricas KPIs. Ofereço suporte técnico para campanhas, garantindo sua eficácia. Além disso, cultivo relacionamentos empáticos e colaborativos tanto com os clientes quanto com as equipes.

• Responsible for customer service and content support service. • Customer Service at Game Support via tickets/forum. • Translations of game content and updates. • Tests with content updates (QA). • Weekly Monitoring Reports of activities such as Store/Site/Games. • Fraud Analysis. • Data Log Verification. • Responsible for activating commands in Game. Responsibility summary: Ensure the quality of services provided to the community in addition to passing on the necessary information via official game channels to our customers. In addition to ensuring the correct functioning of the content and providing information to my leaders.

• Responsible for controlling service orders. • Responsible for sending budgets and controlling inspections. • Committed to deadlines pre-defined by the company.• Development of agenda control for the department's employees. • Responsible for checking fines and carrying out discount vouchers. • Notes from headquarter and branch technicians • Collected FGTS Summary of responsibility: Responsible for maintaining the organization of the office in relation to the delivery of documents and communication between sectors and assistance in the general functions of the office. Kept spreadsheets up to date and organized, for consultation purposes if necessary. In addition to taking care of the schedule of Engineers in the sector.

• Customer service • Warehouse organization • Cash flow in and out • Communication through social networks. Summary: Ensure excellence in customer service, in addition to being responsible for opening and closing cash registers.