Bianca Sy, Cmp Email & Phone Number

Greater Los Angeles Area

• Formed and produced all of the association’s signature events, workshops, educational programs, and promotional activities.
• Spearheaded large-scale in-person, hybrid, and virtual events such galas, golf tournaments, symposiums, holiday parties, and retreats; Successfully minimizing cost while achieving targeted revenue and attendance.
• Oversaw all event projects from planning, vendor selection, negotiation, print & digital design, talent participation, to marketing, ticket sales, social media, logistics, staff & volunteer management, and on-site.
• Amplified the number of educational programs like workshops, conferences, panel discussions, and certifications by 30% in a year.Check out the videos!

Greater Los Angeles Area

• Supported fourteen branches in the San Gabriel Valley and District Manager.
• Orchestrated all district events such as 100-person meetings, trainings, workshops, and employee recognition. Incorporated creative ways to boost team engagement. District was consistently awarded for sales-driven.
• Engaged branch employees by preparing, analyzing, and maintaining various reports used to track data, trends and opportunities.
• Strengthened communication between all branch employees and leadership team through improved client & employee relations, recruitment efforts, and resolve of customer concerns & complaints.
• Managed District Manager’s calendar, emails, interview sessions, and monthly expense reports, and maintained confidential information/ files.

Hawaiian Islands

• Developed and coordinated all entertainment, recreational, and social activities for a 2,500 passenger cruise ship alongside the Cruise Director.
• Served as an energetic and effective Mistress of Ceremonies, comfortably hosting a wide range of events and gameshows in various venues, lounges, and poolside with audiences up to 1,000 guests.
• Directly managed the entertainment team, created staff schedules, rotation, payrolls, and evaluated guest satisfaction reports.
• Managed traffic flow for embarkation & debarkation for 2,500+ people in a four-hour window via tender boats/water taxis on a weekly basis.
• Consistently awarded every year for exceptional guest engagement.
• Boosted scores by expanding the variety of programs & activities offered.

Pride Of America-Norwegian Cruise Lines

• Generated the quality and presentation of all marketing materials onboard from the ship’s daily newsletter to digital and printed ads and publications.
• Organized all special holiday and religious events. Ensured that all decorations and specific events were offered.
• Cultivated the communication between the Cruise Director and other division heads, entertainers, and staff.
• Controlled the inventory of all event prizes, gifts, and supplies.
• Monitored the Guest Satisfaction Scores for the department as well as maintaining all confidential information and files.

Hawaiian Islands/ Alaska/ Central America/ South America

• Became responsible for preparation, execution and follow-through of all assigned activities and events and engaging guests in an entertaining manner.
• Supervised guests and controlled many of the entertainment-related activities to meet and exceed guest satisfaction goals.
• Trained new team members.
• Consistently awarded each year for exceptional guest satisfaction.

Baguio City, Philippines

Performed as a professional hula dancer and belly dancer on various corporate and special events in the Philippines: Land Bank, 2013; Korean Tourism, 2013; Fil-Am Golf Tournament, 2013; Watson’s Awards Night, 2013; Pirelli Tires, 2013; Unilab, 2012; Kraft, 2012; Westmont National Business Conference, 2012; SM City, 2012; Eagle Ridge, 2012; SM City Rosales.

Bachelor Of Arts (B.A.) Communication, Speech-Broadcasting

Education record