- Lead weekly team meetings to align route-based employees with operational goals ensuring smooth and effective service delivery.- Organize and manage employee schedules, optimizing route efficiency to meet time-sensitive client needs.- Plan, perform, and execute projects, including onsite leadership to ensure quality control, timely completion, and adherence to client expectations.- Provide direct damage control with customers, addressing concerns promptly and ensuring high customer satisfaction.-Manage day-to-day operations, addressing challenges, and ensuring all information and directives are communicated and executed effectively across teams.- Partner with management and sales to strategize on business growth opportunities, resource allocation, and service enhancements, working closely with the sales team to support customer needs and business expansion.

Directed daily store operations, ensuring optimal performance in all areas, including labor balancing, scheduling, inventory management, and merchandising. Oversaw a team to meet performance and customer service standards.Monitored CCTV and implemented loss prevention strategies, reducing theft and minimizing shrinkage. Actively tracked and addressed inventory discrepancies to maintain stock accuracy.Recruited, hired, and trained staff, fostering a motivated and high-performing team. Managed schedules to align with labor budgets and peak times, ensuring adequate coverage and efficient labor costs.Managed receiving, stocking, and organizing inventory. Oversaw damage control and efficiently processed returns, ensuring an accurate and streamlined inventory.Maintained high standards of customer service, resolved customer concerns promptly, and built strong relationships with regular customers.

Prepared and served drinks efficiently while monitoring customer alcohol intake, ensuring a safe and enjoyable environment in line with government alcohol and tobacco regulations.Delivered excellent customer service by engaging with patrons, resolving issues, and fostering a welcoming atmosphere.Assisted with barback duties, including restocking, organizing supplies, and washing dishes to maintain smooth bar operations.Supported kitchen operations by preparing food items, ensuring quality and consistency.Maintained a clean and organized work area to meet health and safety standards.

- Oversaw kitchen operations, working the line and drive-thru, assisting team members to ensure accurate and timely order completion.- Supported daily food prep and catering needs, maintaining high standards of quality and efficiency.- Planned team schedules to align staffing with peak times and operational demands, optimizing kitchen workflow.- Conducted one-on-one meetings with team members to provide feedback, foster skill development, and promote a collaborative team environment.