• Brought a centralized, front end digital philosophy that streamlined and harmonized data throughout the organization, that is integral to the global organization strategy and is focused on maximizing system of systems for process and profit margin improvement• Increased agility and speed of data consumption by leveraged data that is being collected across all functional areas of the organization to gain real-time visibility into the Customer, Supplier, Company Brands and Products, and Contracts• Drove clean and accurate data initiatives by bringing in both the customer and vendor master databases into the front end system• Drove transformational innovation within key strategic areas, using available resources to define, test, and drive new automated business process, applications, and services • Successfully collaborated and achieved alignment across the organization’s global functions in order to complete the Global Strategic Account Management, Global New Supplier On Boarding, Global Single Sales Opportunities and Brand Breakdown applications• Renegotiated an existing Software Licensing contract resulting in an annual savings of $1.2 million• Brought in overseas app and mobile app development team that has saved $1.5 million in annual development costs• Developed and implemented a global commonized Global Strategic Account Management application that is utilized for Annual and monthly planning, Identifying and tracking risks, single sales opportunities, Strengths and Weaknesses, competitors, Key Relationships, Open Key Actions, and Market Share • Developed and Implemented Plan vs Actuals application that syncs global plan and sales numbers from the Data Warehouse to Salesforce.com to give visibility to the global sales team• Designed, Developed, and Implemented a global Data Change Capture application within the front end solution that is utilized to streamline and automate data change request from the user to the appropriate data approver

• Worked on large complex engagements designing application architectures and improving client’s business processes for integration of either Salesforce.com of Microsoft Dynamics within their existing systems.• Worked with client’s team members to gather and clarify business requirements.• Developed CRM Strategy and Roadmap vision, and oversaw Business Process and Technical mapping. • Authored detailed project/deployment plans and schedules.• Developed internal policies and procedures, created production processes, managed vendor sourcing and relations, and assumed responsibility for all hiring and training of employees • Evaluates the organization’s and the staff’s performance on a regular basis• Recruitment and contracting of company and project staff• Performance management and improvement systems• Oversaw design, delivery, and quality of programs and services• Stayed abreast of current trends related to the organization’s products and services and anticipates future trends likely to have an impact

Our ZIM (Zero Infrastructure Management) Program is the heart of our operation, ZIM encompasses and collects CRM, website data, sales administrative, AR, AP back office functions, etc., aligning them into a Single web based platform available 24hrs a day from anywhere in the world. ZIM takes your current business processes and procedures and moves them to a cloud computing environment.

• Drove top-line performance by implementing CRM system (Salesforce.com™ and pioneering Inside Sales.• Co-developed SFDC training and implementation plan that resulted in improved forecasting and improved business development effectiveness. Significant customization was required, including Lead, Contact, Account, Opportunity, Reporting, Change Orders, and Dashboards.• Shortened sales cycles by smoothing lead generation through introducing CardScan™, utilizing SFDC for eMarketing initiatives, and creating contract procedures that result in faster quote turnaround.• Reduced bottom-line costs by successfully negotiating corporate rates.• Responsible for New Employee Training, Sales Training and Compliancewire™.• Prepare executive, quarterly and summary reports related to sales performance (plan vs. actual, territory reports), operational performance (hours analysis, accounting reports), and compliance reporting.• Constantly evaluate new technologies for potential to improve salesforce performance and efficiency.

• Provide HR support to all department directors and the CEO of the company also act as a liaison between our outsource HR and payroll company.• Implemented, developed and maintains the current manual training program that adheres to 21 CFR parts 211, which has successfully passes both client and FDA audits.• Ensure that all new hire training is met, as well as ensuring the company meets all required training and the company adheres to all OSHA and FDA requirements.• Evaluated, implemented, and maintain, two time entry systems that allowed the company to properly bill for services rendered to our clients which in turn decreased the time it took to bill them. The system also was able to provide vital data that showed the daily activity of each employee.

• Planed and organized AGE maintenance activities. Established production controls and standards. Interpreted and implemented policy directives and instructions pertaining to maintenance, including environmentally safe maintenance practices. Determined resource requirements, including facilities, training, equipment, and supplies. Inspected maintenance activities, evaluated resource use, and recommended corrective actions. Determined equipment serviceability criteria where it does not exist. Encouraged quality Air Force activities.• Maintained aerospace ground equipment (AGE) to support aircraft systems or subsystems. Managed AGE functions and activities. Related DoD Occupational Subgroup: 602.• Diagnosed mechanical and electronic circuitry malfunctions using visual and auditory senses, tested equipment, and technical publications. Removed, disassembled, repaired, cleaned, parts for corrosion, assembled, and re-installed AGE accessories and components.