Bianco Fernando Email & Phone Number

Contracted To Telus

• Collaborate with TELUS business customers across various market segments to deliver projects on scope, time and budget, enhancing overall customer experience.
• Engage and leverage partnerships with internal stakeholders and external partners to optimize resource utilization and ensure timely benefits realization.
• Utilize project management tools such as Salesforce, Jira, and Fox/Trace to streamline project workflows and track progress from concept to delivery.

Calgary, Alberta, Canada

• Facilitator for a variety of clinics offered by Higher Landing Inc.
• Successfully facilitated and lead workshops for groups from 5-80 people; presenting, assisting, and delivering materials to participants in their journey through the program to obtain Grizzly certification.

Calgary, Alberta, Canada

Higher Landing’s Shuttle Program included executive coaching sessions and attending courses and workshops to identify one's own individual personal brand and wow factors; how to market yourself and promote your professional brand on LinkedIn; how to pitch yourself, and interviewing skills. This program enabled me to achieve clarity on my unique value.

Calgary, Alberta, Canada

• Installation of residential and commercial automation components, including multi-room audio/video equipment, theaters, security devices, networks, and telecommunication systems. Installations included pre-wiring.
• Planned and organized team objectives and priorities by developing needs assessments, work plans and scope of work, thereafter implementing services while resolving issues and providing technical support.
• Trained and coached clients with new products and configurations, offering ongoing maintenance, service, and support.

Remote

• Managed the Practice for a Certified Entrepreneurial Operating System Implementer(EOSI) coach with full a roster of clients, EOSI mentees, and executive coaching clients. Worked within an EOS run company, mastered.
• Managed multiple Salesforce CRM’s, reporting, and tracking of all deliverables.
• Managed and updated all policies and procedures on Google Suite and its conversion to Microsoft 365.
• Successfully developed and executed reporting and process design.
• Monitored daily operations and enhanced processes and policies to maximize efficiency.
• Managed accounts receivables/payables, resolving invoicing issues and balancing the company budget.

Calgary, Alberta, Canada

• Installation of services, including phone, cable, and internet, troubleshooting and problem-solving service-based issues. Supported wireline and wireless implementation and plant development. Engaged with both.
• Provided training to new technicians and mentored employees wishing to acquire additional knowledge about the Shaw In-Home Technician role.
• Exceeded customer expectations and provided exceptional customer service experiences; customers repeatedly provided praising feedback to my supervisor.

Calgary, Alberta, Canada

• Responsible for training, facilitating, developing, and implementing courses for CO-OP employees, including union and management personnel. Created teaching curriculums, training manuals, testing materials, and managed.
• Managed staff onboarding, orientation, scheduling training plans, and training, while complying with all Health & Safety and union governance for Taradale and Rocky Ridge new store openings.
• Trained cashiers and supervisors for grocery, liquor, and gas bar locations. Classes included loss prevention and understanding the legalities and implications of selling controlled substances.
• Provided training in: Word, Excel, PowerPoint, Outlook, W.H.I.M.S., and Food Handling Safety.

Calgary, Alberta, Canada

Supervised front-end staff, opened and closed the store, ran daily financial reports and monitored cash registers for theft. Excelled in providing an exceptional customer service experience and excelled dealing with upset customers.

Calgary, Alberta, Canada

• Developed and Implemented North America’s first software as a service (SaaS) security system for nightclubs and bars to assist with and serve as a deterrent for the misconduct of patrons. The system also enabled.
• Project managed and implemented plans for 20 clients which involved the following: sales, client onboarding, client needs assessments, developing project scope and work plans, implementation roll-out, training plans.
• Prepared and initiated end user and system test plans for 20 companies and 150+ users.

Education record

Intaller

Devops