Bia Rustichelli Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

As a Rocky Mountaineer Guest Experience Specialist, I: - Ensure excellent guest satisfaction through direct service at the Vancouver destination;- Make decisions on behalf of the company as any problems arise;- Execute station operations to deliver world-class service to guests; - Possess in-depth knowledge of Rocky Mountaineer products, allowing me to.

North Vancouver, British Columbia, Canada

As a Guest Services Representative, I: - Provided exceptional customer service and solutions for inquiries about Arc’teryx products and services;- Offered personalized resolutions through various communication channels, demonstrating empathy and understanding of diverse guest needs;- Collaborated with a high-performing team to represent the brand and.

Greater Vancouver, British Columbia, Canada

As an Exhibition Event Staff at the "Beyond Van Gogh" and "AVENGERS S.T.A.T.I.O.N." exhibits, I was responsible for: - Communicating with large groups of people while maintaining a high level of performance to ensure a positive guest experience;- Initiating interactions, answering questions, and giving directions;- Being able to help in all operational.

Rio De Janeiro, Rio De Janeiro, Brazil

As a Junior Product Designer, my main responsibilities were:- Research, analysis and understanding user's needs in the Oil and Gas industry;- Collaborate with cross-functional teams to understand user needs and requirements;- Conduct user research, analysis and benchmarking to gain insights and inform design decisions;- Assist in creating/developing.

Rio De Janeiro Area, Brazil

- Creating and designing high-quality visual identities and concepts such as logos, websites, brochures, marketing materials, print and digital invitations; - Building rapport with clients to deeply understand their needs and preferences;- Development of clear and concise visual communication for institutional and e-learning presentations;- Creation of.

Rio De Janeiro, Brazil

- Lead the design and development of the brand’s visual identity, including logo, website, and customer area redesign.- Conducted and managed qualitative research interviews to gather valuable insights and inform design decisions.- Performed in-depth internal brand analysis and competitive benchmarking to ensure a strong market position.

Rio De Janeiro, Rio De Janeiro, Brazil

- Support to the commercial team and franchised partners;- Exposition, analysis and resolution of problems related to customers, payment demands, machinery rental control and technical assistance of POS equipment.- Support and guidance for the sales team in new product's rollout.- Outstanding service quality, I was the focal point for questions about.

Rio De Janeiro Area, Brazil

As a Customer Service Representative, I was responsible for:- Providing a humanized service, helping the customer to understand and use the tools provided by the company;- Analyzing demands and supporting in the intelligent resolution of customer problems;- Using different channels for contact and CRM: phone, email and chat (3CX, Zopim, Zendesk.

Rio De Janeiro, Rio De Janeiro, Brazil

- Founder of handmade jewelry brand with a modern and minimalist style;- Responsible for creating and crafting silver jewelry products such as rings, necklaces, earrings for season collections; - Overseeing supplier contact and delivery, managing brand.

Orlando, Florida, United States

- Responsible for operating attractions and providing exemplary guest service while loading and unloading passengers of the ride;- Checking restraints and providing safety instructions and ensuring compliance;- Assisting guests with special access; operating control console(s) and dispatching;- Welcoming and greeting guests of the park and providing guests.

- Responsible for the company's graphic and visual communication;- Creation of graphic materials such as folders for events, corporate presentations, company's institutional communication, events' visual identities;- Administration and direct contact with suppliers.

Rio De Janeiro, Rio De Janeiro, Brazil

Creation of weekly newsletters, assistance in the creation of prints and graphics for clothing collections.

- Directed Guests around the parks and provided recommendations based on their questions and interests;- Contributed to upholding the high standard representation of the Walt Disney World brand;- Utilized learned sales and marketing strategies while assisting customers with personal shopping;- Trained on POS to handle high dollar transactions and.

Bachelor'S Degree, Industrial And Product Design

Exchange Program, Studio Art/Advertising

Postgraduate Degree, Design Thinking

Pós-Graduação em Design Thinking