Ana Beatriz Email & Phone Number

Brazil

As a Junior Analyst, I deepened my expertise in the field and developed key skills:- Cultivated a documentation culture within the department.- Created and standardized all departmental documentation in Confluence (Jira Software), with over 400 entries.- Participated in audits (PCI DSS, ISO 27001/27701) and evidence assessments.- Engaged in on-call rotations.- Implemented changes in critical production environments.- Managed network infrastructure in on-premises environments (Office and Data Center).- Administered network infrastructure in multi-cloud environments (Azure, GCP, and AWS).- Managed Cisco switches (Catalyst, Nexus).- Managed Juniper routers (MX).- Managed Check Point, Fortinet (Fortigate), Juniper (SRX), and Palo Alto firewalls .- Utilized and managed monitoring tools such as Zabbix, Grafana, and Splunk.Technologies: Static routing, dynamic routing, switching (VLANs), security (firewalls, policies, NAT), SSL VPN and IPSec VPN, cloud services in Azure, GCP, and AWS (virtual networks, subnets, route tables, ACLs, security groups, virtual firewalls, hybrid connectivity).

João Pessoa, Paraíba, Brasil

As an Intern, I gained exposure to the world of computer networks and interacted with key market technologies. Activities included:- Assisted in updating departmental documentation.- Created documentation following best practices.- Handled level 1 support tickets of lower complexity.- Managed users and rules for corporate VPN solutions.- Performed level 1 troubleshooting for corporate VPN solutions.- Conducted connectivity troubleshooting in collaboration with other analysts.- Managed telephony solutions.- Coordinated email communication with clients and partners.Technologies: Projects and boards in Jira Software, documentation in Confluence, Fortigate Firewalls, Check Point Firewalls, 3CX Phone System.

João Pessoa, Paraíba, Brasil

As a Apprentice, I assisted the Customer Service Operations team in managing customer support tickets:- Ticket Manager Role: Filtered and directed tickets to the appropriate queues.- Analyzed ticket distribution.- Monitored and ensured adherence to SLAs (Service Level Agreements).- Handled ticket resolutions directly with clients.

João Pessoa, Paraíba, Brasil

Researcher at CNPq – Python Library for Extraction and Analysis of Parameters from Electrocardiographic Signals. I assisted researchers in the GPDS (Digital Signal Processing Group) lab in the development and execution of research and documentation for implementing a Python library designed to aid in the preprocessing, extraction, and analysis of parameters from electrocardiographic signals.- Identified key issues encountered in reading ECG signal databases referenced in the literature.- Developed a standardized method for reading ECG signals.- Implemented methods for ECG signal preprocessing.- Created methods for manual selection and storage of points of interest in the signals.- Extracted parameters from preprocessed signals for machine learning applications.- Defined methods for visualizing signals and parameters through graphical representations.- Reviewed and tested implemented functions.- Documented the functions.

João Pessoa, Paraíba, Brasil

Researcher at IFPB – Research Project: Development of a Residential Load Control and Monitoring System. I developed a user-friendly, cost-effective residential load control and monitoring system that provides valuable information to users.- Conducted a literature review on topics including home automation, smart switches, C programming, HTML, and App Inventor.- Defined and researched the market for the components used in the system.- Created a website and application for the system.- Acquired system components, assembled, and tested the prototype.- Produced a user manual for the system.- Compiled interim and final reports required for project auditing and evaluation.- Authored a scientific paper for presentation at a conference.

Pós-Graduação Lato Sensu - Especialização, Engenharia De Redes E Telecomunicações

Bachelor'S Degree In Electrical Engineering And Telecommunications, Engenharia Elétrica, Habilitação Em Telecomunicações

Electronics Technician