• Develop SQL queries to extract insights from large datasets stored in a relational database management system, leading to a 20% improvement in data retrieval efficiency.• Utilize Excel for data analysis and reporting, achieving a 25% reduction in report preparation time through the Optimization of spreadsheet functions and formulas.• Conduct advanced statistical analysis using SAS, improving the accuracy of predictive models by 10% and reducing processing time by 20%.• Create and maintain interactive dashboards in Tableau, increasing data visualization efficiency by 30% and enhancing the clarity of insights presented to stakeholders.• Assist senior data analyst in creating reports on the performance of various departments.• Maintain or update business intelligence tools, databases or dashboards. • Develop a pivot chart and pivot table for customer for great data visualization.• Analyzed customer feedback surveys in order to identify areas of improvement within the organization

• Maintained a high level of professionalism when dealing with difficult customers.• Gathered customer feedback through surveys and used the data to improve customer service.• Provided excellent customer service to resolve customer complaints in a timely manner.• Maintained detailed records of customer interactions, transactions and comments for future reference.• Answered customer inquiries and provided accurate information regarding products and services.• Performed administrative tasks such as filing paperwork, updating databases and generating reports.• Provided exceptional customer service to ensure customer satisfaction