Bibi Khan Email & Phone Number

United States

New York City Metropolitan Area

• Leverage in-depth knowledge of clinical office operations within healthcare settings, including provider and payer environments, to enhance team efficiency.
• Document and monitor problem statuses, implementing resolutions and escalating issues as necessary to ensure timely solutions.
• Possess expertise in the payer enrollment and credentialing processes, facilitating seamless transitions for healthcare providers.
• Advise on managing Prior Authorization, Eligibility, and Benefits transactions to streamline patient access to care.
• Ensure adherence to HIPAA regulations and operational policies, maintaining compliance and safeguarding patient information.
• Consistently achieve performance metrics that contribute to the organization’s financial objectives.

• Developed deep client relationships by providing personalized financial recommendations, resulting in increased client satisfaction and retention.
• Educated clients on digital innovations and Citibank products, enhancing their understanding and utilization of banking services.
• Coached branch staff on product knowledge and special programs, leading to improved cross-selling opportunities and client referrals.

New York City Metropolitan Area

• Engaged customers in the lobby to assist, educate, and train on self-service technologies, increasing profitability.
• Attended weekly partnership meetings, sourced new customers through outbound calling, and created customized solutions for clients.
• Ensured customers were connected to appropriate partners to achieve financial goals, proactively managing risk in every transaction.