Bibi Khan Email & Phone Number

United States

New York City Metropolitan Area

•Leverage in-depth knowledge of clinical office operations within healthcare settings, including provider and payer environments, to enhance team efficiency.•Document and monitor problem statuses, implementing resolutions and escalating issues as necessary to ensure timely solutions.•Possess expertise in the payer enrollment and credentialing processes, facilitating seamless transitions for healthcare providers.•Advise on managing Prior Authorization, Eligibility, and Benefits transactions to streamline patient access to care.•Ensure adherence to HIPAA regulations and operational policies, maintaining compliance and safeguarding patient information.•Consistently achieve performance metrics that contribute to the organization’s financial objectives.•Assess operational efficiencies and quickly troubleshoot provider-related issues to minimize disruptions.•Extensive experience with claims processing systems and EDI, optimizing workflow and accuracy.•In-depth understanding of healthcare industry dynamics, particularly in payer operations, provider office operations, and customer service best practices.•Proficient in Salesforce for ticket submission and issue escalation, ensuring prompt resolution of operational challenges.

• Developed deep client relationships by providing personalized financial recommendations, resulting in increased client satisfaction and retention.• Educated clients on digital innovations and Citibank products, enhancing their understanding and utilization of banking services.• Coached branch staff on product knowledge and special programs, leading to improved cross-selling opportunities and client referrals.

New York City Metropolitan Area

• Engaged customers in the lobby to assist, educate, and train on self-service technologies, increasing profitability.• Attended weekly partnership meetings, sourced new customers through outbound calling, and created customized solutions for clients.• Ensured customers were connected to appropriate partners to achieve financial goals, proactively managing risk in every transaction.