Bibi Mohamed Email & Phone Number

United Arab Emirates

• Oversee the administrative operations, like finance management, recruitment, and human resources in VirtueHome HealthCare LLC.• Implemented a customer service culture, serving as a role model and maintained professional nursing standardsby supervising a care team of 15 Home Health Aides.• Strategically allocated staffing to maintain payrolls at 98-100%, maximized services for revenue growth, and ensuredcompliance in geriatric case management, and long-term care claims.

Minneapolis, Minnesota, United States

• Managed and optimized orthopedic surgery schedulers' coordination with the executive team to foster productivecollaboration and systemized efficiency.• Devised and delivered data-driven reports to inform top-level executive decision-making while aiding in efficientpreparation for critical executive meetings.• Conceptualized and spearheaded a mentoring program for students, alongside coordinating an internationalmeeting managing logistics and budgets

Eagan, Minnesota, United States

Proactively addressed and resolved customer service issues, adhering to company policies and consistently achieving high customer satisfaction ratings.• Streamlined product shipment coordination and handled order status inquiries, significantly improving logistical efficiency.• Directed a customer service team in high-pressure situations, developing and enforcing quality assurance protocols to elevate service standards.

Greater Minneapolis-St. Paul Area

• Managed cash handling procedures and ensured compliance with financial regulations• Provided guidance to team members on job functions and financial goals• Conducted daily performance assessments and streamlined workflow processes• Addressed operational issues promptly and ethically• Developed strategic plans to optimize financial operations on a daily basis.

Lewiston, Maine, United States

• Spearheaded team leadership, managing patient care coordination at Global Home Health Care Inc.• Ensured patient privacy, developed intricate care plans, and maintained care quality standards.• Contributed actively to health initiatives focusing on both mental and physical wellbeing, while adhering to regulatory compliance.