Secretary
• Used multitasking abilities to navigate and juggle between multiple systems and tasks including using software and online portals during phone calls and email replies.• Used active listening and clear communication skills with various customer personalities and coworkers to acknowledge and understand what was being said to find the best solution, asking for clarity when needed.• Supported customers using empathy, patience and critical thinking to help resolve issues in a kind, professional and welcoming way.• Handled daily incoming phone calls. Made outbound phone calls. Documented calls when needed.Calls and emails to customers included: general inquiries/ collecting needed information/ complaints/ concerns/ appointments/ service reminder s/ minor technical troubleshooting and finding resolutions or transferring to necessary department.Made calls or used email to communicate with third-party partners to exchange information & to coordinate work as well as to communicate with both installers and service technicians about job details, and updates etc• Worked independently to complete workload or with minimal supervision including daily data entry, record keeping, general clerical duties, financing applications etc• At times worked with team members to complete certain work load when needed.• Opened and closed the store when needed.• Help installers load up when needed by ensuring they had right equipment for a particular job.
