• Building vital relationships: Trusted advisor and consultant to senior business leaders, managers and employees.• Formalize Talent management strategy that guides recruiting and hiring, performance management, career development, succession planning, and learning and development.• HR business partner for multiple SBUs• Strategic Partner: Conceptualising people initiatives and converting to high impact programs.• Operational Excellence: Seamless HR operations, process improvements

Strategic Business Partner: Building and driving execution of a holistic People Strategy for specific business units spanning people development and engagement, performance management, employee relations, talent planning and management, employee communication, culture, and overall organization development based on Business goals.

Talent Acquisition / RecruitmentDomain: Customer Experience Management• Responsible for Talent Management Strategy and Execution of hiring plan across SBUs & functions• Manpower planning in consultation with SBU heads to forecast the business pipeline and initiated proactive hiring and support mechanism• Strong in requirement analysis, designing and implementing recruitment strategies• Optimize the recruitment effort by designing the recruitment channel Mix by focusing on New Age Sourcing techniques• Explore and implement the market best practices in the recruitment• Built a quality relationship with the internal customers and Recruitment channels• Constantly monitor to reduce the recruitment cost• Spearhead the job interviews for senior and key positions in the organization• Management of the complete recruitment life-cycle including, offer negotiation and finalizing the offer for all levels of recruitment• Revamped and restructured the recruitment process for all verticals and introduced standard operating process ( SOP) for recruitment• Spearheaded campus hiring and weekend walk-in programs• Regularly participated in the job fair and Market Mapping• Participate in weekly status review meetings with functional heads• Designing and profiling Job Descriptions / Key Result Areas• Drive the team for results and responsible for the team performance and development• Experience in strategic, niche skills and senior management hiring• Responsible for monitoring all vendor performance including background check ( BGC)