Bin Liu Email and Phone Number

Iconic All You Can Eat Japanese BBQ.

Japanese Ramen with yakitori.

Build your own hotpot!

According to the development needs of the platform, formulate a market strategy, and complete the phased strategic objectives.Develop promotion plan, improve brand awareness.Understand the needs of customers, and launch marketing campaign.Supervise daily work, responsible for the team performance appraisal.Responsible for the formation and training of local teams.

Always open to new opportunities to increase revenue. Prospecting new F&B clients, and other potential courier business in Mississauga and Oakville area. Managing and retaining relationship with business partners.Negotiation with clients to create win-win solutions.Advertising the brand and building brand awareness. Staying competitive level among the competitors.AccomplishmentImproving the business from 20% of market share to 75% market share within one year.15% restaurants are signed exclusive service with Fantuan; signed over 100 new restaurants as service provider.Repurchasing rate grow up from 0.4 to 2.5.The percentage of pick up service goes up to 40% from 10%.The sale increased by 733% over during the tenure.

Operate food delivery business and other related business under Fantuan Tech in Mississauga Area.Managing couriers to make sure food be delivered on time.Managing and supervised couriers to followed policy and operate business.Hiring and training couriers.Promoting and develop business in the area.Create and build brand awareness and reputation in the area.AccomplishmentTop performance in Ontario region.Decreased delivery time from 48 mins per order to 33 mins.Lowest driver turnover rate in Ontario region.

Prospecting potential clients.Providing the perfect robots to hospitality clients from hospital, hotels, schools, and restaurants. Helping building business strategy and structure for the team.

Managing relationship with business partners, such as travel agents and travel companies.Wholesaling all kinds of travel service to existing and new clients.Trying to reach monthly and yearly targets.Prospecting new business products and services.Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales.Evaluate and improve customer service and respond to customer requests and issues.Helping to develop business to maximum profit from the contracts.Determine merchandise and services to be sold, and implement price and credit policies.Please let me know if you have any interest in travel business.

Responsibilities: Deliver excellent customer service to guests. To make sure all customers are welcomed and be knowledge with Kate Spade products. Using upselling skills to customers. Always suggest add-ons goods for customers to increase average sales. Consistently achieving daily goals, weekly goals and monthly goals. Regularly assists managers by checking sales performance and suggesting strategies. Plan and deliver sales practice targeting Chinese consumers. Building relationship with regular customers and notifying all the promotion and new products to clienteles. Building brand awareness for Chinese customers and knowledge them about the brand. Constantly communicates with customers all the time to ensure overall customer satisfaction (service and products); provides regular feedback to management team. Accomplishments: I was promoted to senior sales only after 5 months’ employment at Kate Spade. The number one seller in store--Sold $260,000 worth product during initial 5 months of employment. Introduced two friends to work at Kate Spade store, and three of us have claimed top three sellers in the store till now. Attracted many of Chinese customers for the store, and most of them have become to regular customers now. Helped managers to solve issues with Chinese speaking customers’ complaints, interacted with guest using Chinese etiquette. Many customers responded with great satisfaction on the survey mentioning my service.

Business of Administration - Hospitality program.

• Great customer service• Professional Communication with guests• Teamwork with partners• Building relationship with guests• Wine acknowledge Responsibilities: Operating as a team. Communicating with partners to meet special requirements from customers. Supervising new server. Conducting training session and check on performance, give feedbacks to upper management. High standard of customer service. Accomplishments: A noticeable number of return customer ask me to be their waiter because they feel they have been well taken care of by me. I greet guests in a warm and friendly manner, remember the details like how someone wants their water—with ice/lemon or not. Such actions have helped Mandarin build on its brand, making more profit.

Delivery great experience and products for guests.The store has collection of GA, GC, EA, AJ, and EA7. The store located at Toronto Premium Outlet. Responsibilities: Provide luxury customer service for high-end customers. Delivering appropriate etiquettes with different group of customers. Building personal clientele. Keep in touch with regular customers and always notify them for new products and promotions. Achieving set goals using a variety of sales skills. To inform customers about the brand and products. Many customers have very little knowledge on different materials or the styles of a suit. Handing out the knowledge to customers is part of our daily practice.Accomplishment: Top seller at Armani Outlet. Sold 12,000 CAD in a day shift. Usually, the sale goal for a sales is CAD 5000 - CAD8000. Received compliments from customers to my supervisor about my professionalism, product knowledge and amazing service.

Sales and Catering Department: Prospecting new accounts and potential accounts for coordinator of Sales and Catering. Preparing contracts for clients.Responsibilities: Prospecting new potential accounts. Collecting data base and practice cold calling and online searching for prospecting. Following up existing clients to maintain relationship and try to make new revenue. To find out whether existing clients need new hotel service. Negotiation with clients to gain a win-win business. Try to suggest more complimentary items instead of lower the bill. Preparing contracts and try to close the sale. Follow up the business and close the sale in one or two week. Operating daily administration tasks. Using Microsoft office applications to record and analysis business and performance. Market researching for competitors and using SWOT to analysis the business.Accomplishment: Company received more than 10 new accounts through my performance, earned over ten thousand revenue for the company.

• To introduce and suggest promotions to customers• Delivery great service for guests, and create loyalty of guests • Set wine menu on the table to increase sales

It's my third semester for Hotel Management program. And I will graduate at on April 2015.

• Organize sale and promotion products every week with team member• Finding a place where only present sale and promotion products and guests could easily find• Reporting groceries, such as high demand groceries and low demand groceries to grocery manager

• Upselling via dress collocation to meet sale goal• Skill with negotiating• Figuring out guests’ interest and suggesting products to match• Maintain the customers’ database• Using Excel to note sales

• Suggesting promotion dishes for guests to increase my personal sales • Prospecting new customers and new marketing to meet weekly sale target