Bibidh Shrestha Email & Phone Number

North Melbourne, Vic 3051

• Installing and configuring computer systems and applications based on user requests.• Troubleshooting and replacing hardware parts to optimize system performance.• Substituting defective components and conducting repairs to maximize overall performance.• Delivering unwavering technical assistance to employees, clients, and end-users’ organization wide.• Generating and overseeing IT tickets, utilizing ticket tracking software for efficient management.• Supporting clients with Active Directory and Office 365 services, including expert user management.• Establishing accounts for new staff, ensuring smooth login procedures and seamless onboarding.• Resolving diverse technical challenges promptly, including network, connectivity, and data access issues.• Seamlessly collaborating with Azure services for effective maintenance of cloud-based resources.• Managing robust security protocols and access controls for Azure and Active Directory.• Troubleshooting Azure-related issues to ensure uninterrupted operations and data integrity.• Utilizing Office 365 tools to enhance productivity and facilitate collaboration.• Maintaining up-to-date documentation and knowledge bases for efficient problem-solving.

Epping, Victoria, Australia

• Provided information and assistance to customers regarding products, services, promotions• Addressed and resolved customer complaints or issues • Assisted customers at the checkout by resolving payment-related issues• Processed the returned goods according to store’s policy• Operated cash registers and other point-of-sale systems accurately• Suggested additional products or complementary items to enhance the customer’s shopping experience• Maintained cleanliness throughout the store and checkout areas• Provided assistance with self-checkout systems or other technological aspects of the shopping experience

Melbourne, Australia

Professional Year, Information Technology

Master Of Technology (M.Tech.), Enterprise System, Masters

Bachelor Of Information Management (Bim), Information Technology With Management, 16