In my role as a Software Integration Manager at Stryker, I led a diverse team to create processes for the installation and support of OR Integration applications. By developing efficient processes and implementing after-hours support, we were able to drive down project installation times and improve client satisfaction.

As a Board member I support the mission of safeguarding the rights andwelfare of clinical research subjects and ensuring research is conductedsafely and responsibly. In this role I gain the satisfaction of making an altruisticcontribution to biomedical research and obtain insight to cutting edge developments in many therapeutic areas.

In my role as a CernerWorks Sr. System Engineer at Cerner Corporation, I provided production support across AIX/VMS/HPUX systems, creating work plans for system maintenance and leading troubleshooting efforts for SEV1/2 incidents. I also acted as the SME for HACMP and Service Guard cluster management systems, creating logical volumes as requested by the DBA. Additionally, I communicated with C-Level execs regarding present and future projects, showcasing strong leadership and communication skills.

As a CernerWorks Production Owner at Cerner Corporation, I was responsible for maintaining the Millennium system at peak performance, ensuring client satisfaction, and system uptime. I consulted with clients on environmental requirements, oversaw architecture direction, and reviewed software systems to facilitate hardware configurations.

• Provides production support across AIX/VMS/HPUX systems. Create work plans for System Maintenance and perform implementation. Performs troubleshooting duties for SEV1/2 incidents. Lead Engineer for multiple Clients. Create printers across VMS/AIX/HPUX Operating systems. Create Chart servers for clients, manage password changes as a part of quarterly maintenances. Act as SME for HACMP and Service Guard cluster management systems. Create logical volumes as requested by the DBA. Perform AIX/VMS and HPUX OS upgrades along with upgrades for other Millennium applications like MQ. Communicate with C-Level execs in regards to present and future projects.

In my role as a Situation Manager at Cerner Corporation, I provided production support for various systems, troubleshooted client-reported issues, and managed critical priority issues to re-establish client functionality promptly. I also led a team of System Engineers to ensure clients are current on all service packs, contributing to process improvement and cross-training within the organization.

As a Network Operations Specialist performed II Tier support on Sprint ADSL Network. Performed Provisioning and troubleshooting task for ADSL Customers on Lucent (Stinger & MRT), Marconi (Fitl-a, Copper and MX), Alcatel, and Adtran Switches. created and tracked high severity tickets regarding network outages, hardware failures. Performed routine maintenance on DSL DSLAMs and DLCs like: New card installs, DS3&T1 Rolls and system reboots. Monitored Network using Netcool and resolved problems that netcool saw and used CCNA Level experience to troubleshoot network problems.

As a Situation Manager took overall responsibility for supporting the IT organization of Sprint PCS and ensured that Severity 1 / Urgent issues are resolved in an expeditious manor to meet customer needs, expectations, and contractual Service Level Agreements (SLA). Assumed the role as the one stop shop for all Severity 1 issues for all operational departments within Sprint PCS. Ensured that all Severity 1 issues in all environments (Production, Product Test, Training, and Development) are assigned to and currently worked by the appropriate individuals / groups across teams and vendors by paging out the appropriate groups to a designated bridge. Used Administration knowledge of Unix Sun Solaris to troubleshoot and resolve complex problems in Unix Servers. Position required Network Administration ability to troubleshoot and resolve highly complex network problems. Took leadership of trouble tickets on bridges and drove the issue(s) to resolution. Paged additional resources to the bridge as needed and escalated to Director level or above as needed to resolve issue in the most efficient way possible. Used strong skills in technical, functional and interpersonal areas to provide additional ideals and to aggressively but adequately push the issue to resolution. As a Situation Manager I demonstrated a clear understanding of client business needs and expectations when communicating with Sprint PCS Management, and vendor’s personnel.

Assess customer needs in Sprints Web Hosting and Collocation Environments. Create technically sound high-level engineering. Administrator Knowledge of Sun Solaris (Unix) and Windows 2000/NT Operating Systems; Cisco equipment; Web server and database applications; and network/data center infrastructure is required for this position. Was the point of contact for all technical information regarding Sprint’s Web Hosting and Collocation products. Held presentations via conference call coverings Sprint’s VPN solution and Web Hosting architecture. Held presentations for “C” Level Executives in support of sales teams. Created technical diagram of the Sprint Switched and Fast Ethernet products (Visio) and was part of the group that outlined/defined Sprint’s Collocation Product and was SME (Subject Matter Expert) for hosting collocation in the group. Once contract was signed created the engineering planning letter that specifically outline who the customer web hosting was to be set up, IP Address range, how much power they were to use and how much bandwidth.

Configuration on the News Machines (Sun Servers) in all Sprint POP Sites around the world. Created new users and usage reports and checked status of the machines. Interfaced directly with the customer of various sizes. Worked with customers to fix configuration on machines and connectivity issues. Used commands like ping, nslookup and trace route to establish if we on the Sprint side could reach the customer. Provided Third Level Support on News Machines. Installed Sun Solaris Y2K Patches for OS Upgrades for versions 2.5 – 2.7 on Sun Servers by downloading the patches from the Sun Web Site and updated all cron jobs/PERL scripts to be Y2K compliant. Performed remote maintenance with secure shell and OOB access. Performed rudimentary System Administration functions on these Sun servers like: starting and stopping processes, Killing processes, making and renaming directories and changing permissions. Duties also included watching the server health by using commands like: df to show the disk space available, du to show how much space is being used up by folders, and vmstat to show process, virtual memory, disk, trap and CPU activity. Created network diagrams (Visio) on the news architecture. Assisted in the design and implementation of the new News Network.

On a team of analyst who performed first level support for the network. Areas of support centered on monitoring and troubleshooting Cisco Routers/Firewalls and LAN/WAN connections. When an issue arose created trouble ticket in Impact (Mainframe) and added notes so that the next analyst could work it. The show ip interface brief command was used to check the status of all interfaces on the router. Also used show int fastEthernet 0/0 (example) to check the status of this one interface. Other commands were used like ping, tracert, sh ip access-list, and sh isdn. Once first level information was gathered, sent the findings to the next tier of Administrators for further analysis and troubleshooting.

Worked with team of technicians to convert old Mitel phone system to new Fujitsu 9600. Expert wiring technician who is proficient in 568 A/B Standard, as well as cross over cables and punch down blocks. Assigned Phone Extensions to new employees and set up ACD call groups for individual departments as well as integrated Codex Modem nest with phone switch. Performed help desk functions and installed peripherals on Unix and Windows based servers. As an administrator duties included building, trouble-shooting, and maintaining the SCO Unix network, rebooting machines that are down, restoring files, performing backup procedures, stopping/starting processing, and adding task to the crontab. Installing the Operating System and other software like: LAN Safe, True Fax, SYNCcable software and watcher. These duties were performed on a 24*7 basis.