NVOCC:● Settling the price and contract with the vessel operator after negotiations.● Coordinating with multiple vessel operators to get reasonable prices.● Creating friendly relationships with both current and possible new liners while building a strong liner base to affect cost advantage.● Coordinating with overseas office / agents to streamline the rate.● interacting with agents to discuss their inventory needs and reports.● Dealing with idle, long-term unoccupied units in diverse places.● Monitoring container maintenance and repairing● Prepare and issue freight quotations and schedules with follow up as required.● Coordinating with the customer care desk, the operations team and the documentation team to ensure thorough follow-up.● Checking the feeder invoice.● Responsible for creating and submitting the Export/Import Manifest to Dubai Trade.Freight Forwarding:● Handle all customer requests for air, land, and sea freight in a step-by-step manner.● Coordinating with JC Trans agents to determine freight costs and create new business prospects.● Gathering the vendor's invoices for verification, follow-up, and approval.● Collaborating with the transporter to coordinate placements and delivery while arranging the booking with the shipping line.● Shipping document preparation, verification, and dispatch for export shipments, Follow-up with the origin of import cargo and arrange for delivery and clearance.

● Responsibility for pricing and quoting to win business and sourcing buy rates/best pricing with Co-loaders and shipping line.● Coordinating the sales team by managing schedules, filing important documents and communicating relevant information.● Prepare and issue freight quotations and schedules with follow up as required.● Handle step by step customer requirement on Air, Land and Ocean freight including EX- Works and DDP/DDU.● Meet the customer needs and revive the records required.● Collaborating with WCA agents and develop new business opportunities.● Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.● Responding to complaints from customers and give after-sales support when requested.● Complied feedback from customers.● Working on import / export operations, customs documentation, cargo movement via sea, air and land, shipment tracking to clients as well as consignee and invoicing.● Receive the invoices from vendor to verify, follow up and takes approvals.● Arranging the booking with shipping line & coordinating with transporter for arranging the placements/Delivery.● Preparation, Verification & Dispatching of Shipping documents for Export shipments, Follow-up with Origin for Import shipments & organize for clearance & delivery● Coordination with Customs PRO for inspection, Makkasa stamping, VAT refund & Exit cancellation.

Role:• Heading container yard operations; supervising container maintenance & repairing, etc.• Liaising with shipping lines for daily movements, allotting vehicles for daily movement and verifying daily IN/OUT details• Responsible for preparing and submitting monthly bills to shipping lines

Role:As Executive-Agent Coordination, Pricing & Inventory Management• Interacting with agents & caravel offices spread across the world for their inventory requirements/reports• Accountable for:o Preparing & submitting storage/feeder bills on monthly basis to managemento Monitoring loadings in Caravel Pride vessel both EXIM and costal also maintain voyage details of the same• Undertook activities related to:o Loading in vessels in which caravel have dead freight agreemento Preparation & maintenance of profitability of the dead freight and submitting the same to Department Heado Preparation and submission of MIS report to top management• Provided assistance in ocean freight settings for Pan-India location EXIM movements and updated the same in software on timeAs Executive- Documentation • Delivered accurate information about shipment to customers based on their query• Accountable for preparing & submitting:o EDI and EGM on time in vessel operatorso B/L, TDR & Freight Manifest in software and informing to overseas agents• Generated Delivery Order, Import General Manifest (IGM) and Customer Care• Coordinated with overseas agents & local clients based on their queryHighlight:• Merit of being promoted from Documentation Department to Agency Coordination Department in August 2010

Role:• Handled activities related to preparation of purchase entry, bank transactions, petty cash book and salary statement in Tally