Bibin Vb Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru Area, India

• Coordinate project management activities, resources, equipment and information.• Keep a track of project milestones and ensure timely completion.• Assist in documenting project phases and creating summary reports for company management.• Liaise with clients to identify and define requirements, scope and objectives.• Assign tasks to internal teams and assist with schedule management.• Make sure that clients’ needs are met as projects evolve.• Help prepare budgets.• Analyze risks and opportunities.• Oversee project procurement management.• Monitor project progress and handle any issues that arise.• Act as the point of contact and communicate project status to all participants.• Work with the Project Manager to eliminate blockers.• Use tools to monitor working hours, plans and expenditures.• Issue all appropriate legal paperwork. (e.g. contracts and terms of agreement)• Create and maintain comprehensive project documentation, plans and reports.

Bengaluru Area, India

• Ownership and maintaining Release Change Calendar on a bi-weekly basis.• Generation of monthly deployment statistic reports.• Continuous enhancement of knowledge base / expertise in support of DevOps space.• Manage SLAs (Service Level Agreements) and OLAs (Operational Level Agreements).• Ensure that service levels are appropriately aligned to corporate policy and strategic direction.• Monitor, investigate and report breaches in performance or quality.• Responsible for overseeing the successful delivery of service engagements.• Knowledge of Service Management practice in the IT industry.• Using fact-based analyses to identify problems.

Bengaluru, Karnataka, India

Roles and Responsibilities:• Structure large data sets by applying standard data modelling and advanced statistical methods.• Collect and transform unstructured data providing self-serve capabilities(OLAP) for less technical analytics peers.• Load and Transform data via scripting languages and tools(Python, Logstash, Filebeat).• Create dashboards using data visualization tools(Kibana)• Create and maintain reporting infrastructure to facilitate visual representation of data.• Designing, creating, testing and maintaining the complete data management & processing systems.• Taking care of the complete ETL process.• Finding ways & methods to find value out of existing data.• Improving data quality, reliability & efficiency of the individual components & the complete system.• Working with the end-user to make sure the analytics transform data to knowledge in very focused and meaningful ways.

Bengaluru Area, India

 Lead evolution and definition of the Incident Management service level agreements (SLA’s) in relation to contracted services. Focal for a set of accounts in North America region. Chair team meeting for Canada sector accounts to discuss on the RCAs, Change, SLAs, issues etc with the leaders of the accounts. Monthly, weekly and daily dashboard reporting. Participate in problem reviews, root cause analysis, trend analysis and audits. Provide input into client service review meetings covering performance, service improvements, quality and processes. Work closely with the Service Desk, Support teams, Problem Management and Major Incident Management functions of the account to ensure seamless and efficient services are delivered.Tools: CRM, Helios.Recognition: Have received appreciations and been recognised by Director(IBM, Bangalore) and Sector leads(Head of Canada accounts) for the governance maintained and dedication towards the role. Have been an above average performer consistently for a span of about 5 years in IBM. Spoc for any issues in the account in a particular shift. Chair team meeting during the close of shift. Conduct training sessions on Monitoring/Ticketing tools, quality sessions within and among different teams in Server Operations. Co-ordinate with the relevant support teams during any tool outages. Primary job role for the profile was server monitoring on different platforms-Unix, Linux, Windows & Storage servers. Escalating Critical/High severity issues through incident management process. Working on password resets on different types of server’s for the client. Interacting with client(Au/Nz) service lines & co-ordinate for issue resolution.Monitoring Tools: Microsoft Operations Manager, Tivoli Enterprise Console, Tivoli Integrated Portal, HP Open View Monitoring tool.Ticketing Tools: Commercial manage now, TSRM, ISM, Remedy, Maximo

Bengaluru Area, India

Master Of Business Administration - Mba, Computer And Information Sciences And Support Services

Bachelor’S Degree, B.Sc(Mec-Maths, Electronics, Computer Science), 62%

Associate’S Degree, Pcmb, 56.5%

High School, Science, 86%