Bibin Kochuvilayil Babu Email & Phone Number

Capital Area, Bahrain

• In-Charge for Media Solutions and IT Client Relations, Business Development and Customer Care• Coordinate with the Operations, Estimation, Creative and all other relevant departments for timely execution of the project• Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments• Maintain rapport with existing clients and close new business deals by coordinating requirements;… Show more • In-Charge for Media Solutions and IT Client Relations, Business Development and Customer Care• Coordinate with the Operations, Estimation, Creative and all other relevant departments for timely execution of the project• Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments• Maintain rapport with existing clients and close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations• Update job knowledge by participating in networking events, educational opportunities; reading professional publications Show less

United Arab Emirates

1. Accomplishes accounting human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.2. Achieves accounting operational objectives by implementing production, productivity, quality, and customer-service standards; resolving… Show more 1. Accomplishes accounting human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.2. Achieves accounting operational objectives by implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.3. Maintains financial security by establishing internal controls.4. Avoids legal challenges by understanding current and proposed legislation; enforcing accounting regulations; recommending new procedures.5. Protects organization's value by keeping information confidential.6. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Show less

Trivandrum

Role – General- IT Administration:1. Administer the Organizational infrastructure including the hardware, software and network assets2. Provide relevant technical support for the issues faced with the infrastructure3. Make sure the team follows the policies and procedures of the organization ‘while dealing with the infrastructure4. Make sure the communication etiquettes are maintained within the team5. Assist the management in handling the shift at time of high… Show more Role – General- IT Administration:1. Administer the Organizational infrastructure including the hardware, software and network assets2. Provide relevant technical support for the issues faced with the infrastructure3. Make sure the team follows the policies and procedures of the organization ‘while dealing with the infrastructure4. Make sure the communication etiquettes are maintained within the team5. Assist the management in handling the shift at time of high activity.6. Make sure the infrastructure set at the conference venues are intact and maintained as per the policy and procedures of the organization7. Coordinate with Conference Team and make sure the necessary steps are taken beforehand, for the well conducting of the conference and technical meetings8. Make sure the team follows the policies and procedures of the organization9. Make sure the communication etiquette is maintained within the organizationMajor Roles and Responsibilities include:• Managing, maintaining & troubleshooting OS Server 2000/2003/2008/2008 R2.• Configuring, Managing & troubleshooting AD Replication, Group Policies, File Replication, Account lockout Issues, Windows Time related issue, DFS/DFSR. • Configuring & managing DNS, DHCP, IIS server.• Strong Messaging support and engineering skills on Microsoft Exchange 2000, 2003, 2007 & 2010.• Backup management using Backup Exec 2010, Shadow Protect.• Ensure all supported hardware / software is monitored, managed, documented and maintained.• Conduct Daily/Weekly/Monthly meetings and share the data with the top management• Conduct Audit meetings on a bi-weekly basis and send the findings to top management for further actions.• Performing periodic health check of servers and Recommending system upgrades to clients.• Ensure the business adhere to SLAs.• Provide Service Desk & Incident Management teams with workarounds & solutions to incidents. Show less

Muscat, Sultanate Of Oman

1. Coordinated and assisted the Audit Manager in handling the various audit departments formed for improving the quality and working standards in the sites and various departments in the organization.2. As the department coordinator, I had to work with 20 different audit departments spanning across 5 managers and report directly to CED regarding the developments3. Conduct Audit meetings on a bi-weekly basis and send the findings to top management for further actions4. Represent the… Show more 1. Coordinated and assisted the Audit Manager in handling the various audit departments formed for improving the quality and working standards in the sites and various departments in the organization.2. As the department coordinator, I had to work with 20 different audit departments spanning across 5 managers and report directly to CED regarding the developments3. Conduct Audit meetings on a bi-weekly basis and send the findings to top management for further actions4. Represent the Audit Department in Organization Meeting held on a monthly basis5. Prepare and forward Minutes of Meeting for the Audit as well as Organization Meeting to all the relevant and concerned employees of the company for their general awareness6. General conclusions of the Audit meeting to be conveyed to the Audit manager and CED on a weekly basis7. Responsible for evaluating the performance of Audit teams on a monthly basis and set new targets for improving the overall quality of the audit process Show less

Chennai Area, India

1. Converse with the customers based in US on the various technical, both hardware and networking issues they faced with their Dell products and help them rectify those issues over the call.2. Attained A+ and N+ level training to meet the customer requirements with utmost efficiency, thus meeting customer expectations and staying along with the reputation of Dell as "one of the best after-sales support providers in US".3. Responsible to see to it that the issue was fixed over the phone… Show more 1. Converse with the customers based in US on the various technical, both hardware and networking issues they faced with their Dell products and help them rectify those issues over the call.2. Attained A+ and N+ level training to meet the customer requirements with utmost efficiency, thus meeting customer expectations and staying along with the reputation of Dell as "one of the best after-sales support providers in US".3. Responsible to see to it that the issue was fixed over the phone and the customer was satisfied with the service provided at the end of the session. Show less

Chennai

1. Monitor the quality of the Dell Technical Support for both the hardware and networking service Dell rendered to its customers. 2. Analyze the technician based on the various quality parameters prescribed by Dell for evaluating the conversation he/she had with the customers.3. Make sure the resolution was given in a prompt manner and the troubleshooting steps the customer had to go through in assistance with the Dell Tech Support were relevant and actually needed to fix the issue… Show more 1. Monitor the quality of the Dell Technical Support for both the hardware and networking service Dell rendered to its customers. 2. Analyze the technician based on the various quality parameters prescribed by Dell for evaluating the conversation he/she had with the customers.3. Make sure the resolution was given in a prompt manner and the troubleshooting steps the customer had to go through in assistance with the Dell Tech Support were relevant and actually needed to fix the issue permanently. 4. The soft skill abilities of the technician were looked into and relevant feedback and recommendations given for improving his/her soft skills and technical abilities. Show less