Bibin Shivas Email and Phone Number
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I thrive in building businesses at the intersection of an inspiring mission and impact at scale. I have been fortunate to be able to do that in 2 rocketship businesses - LinkedIn and now, Coursera. In both these businesses, have been an early team member helping to set up the business in the region.Every journey is unique and mine has been one of incubating and building businesses within larger ecosystems. I had the opportunity to design and build an Inside Sales team at LinkedIn and build out our University business at Coursera exporting it from India to the world.I am on my current journey at Coursera aiming to take to progressive institutions in APAC a roadmap to workforce transformation and skill development. I am part of the APAC leadership team helping to build the Coursera Enterprise business in APAC. We believe we can change the face of higher education in the world and especially in India. That is a lofty mission to work on!In my previous avatar, have been a Technology Consultant working with technology teams, a management consultant partnering with CxOs and been an entrepreneur before moving into a Consultative selling role to top corporates. This has allowed me to develop into a more rounded general manager with an ability to set up, run and build businesses. Previously spent a fulfilling stint at Linkedin. In my last role, I worked on developing the right sales strategy for LinkedIn India and help execute our financial plan. In my previous avatar, I engaged with large Global multinationals in India leverage LinkedIn in the best possible ways and partnered with Senior HR Leaders in crafting their talent strategy.Specialties: customer success, retention, renewals, churn, business analysis, business development, consultative selling, balanced scorecard, organization design, sales support, presales, project management, outsourcing, strategic planning, business consulting, growth strategy, social media, Internet
Coursera
View- Website:
- coursera.org
- Employees:
- 201
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Director Of Customer SuccessCoursera Mar 2022 - PresentMountain View, Ca, UsCoursera, through its 145+million learners is changing lives across the world and spreading the culture of learning. My team and I work with institutions across APAC in 15 nations including India, Vietnam, Philippines, Kazakhstan, Korea to ensure that they are able to continuously see value from the Coursera partnership. Through these enterprises, we reach hundreds of thousands of learners to equip themselves for the future.
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Head - Customer Success - ApacCoursera Jan 2019 - Mar 2022Mountain View, Ca, UsIn a SaaS business, Customer Success is the way to a reliable high growth business. I manage the Customer Success function in APAC with the team responsible for the entire book of business across multiple countries in APAC. I am also part of the APAC Leadership team charting out the strategy for Coursera here in APAC.I look at my current stint at Coursera as a journey to create Social Impact at scale.
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Interim Head Of Customer Success EmeaCoursera Feb 2021 - Oct 2021Mountain View, Ca, UsIn addition to the APAC charter, I held the Interim leadership of the EMEA (Europe, Middle East and Africa) team where we serve Higher Education institutions in the region. Coursera continues to drive transformation in Higher Education across the globe!
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Strategic Customer Success ManagerCoursera Aug 2018 - Jan 2019Mountain View, Ca, UsI took an intelligent risk to manage a portfolio of Strategic Accounts spanning across various countries in APAC. The clear objective was to drive value for the Coursera investment. We also built the Coursera for Campus playbook out of India during this period which later became the growth engine for the entire company.I was quickly asked to take leadership of the team in APAC.
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Head, Sales Operations & Strategy, Linkedin IndiaLinkedin Feb 2016 - Aug 2018Sunnyvale, Ca, UsI headed Sales Operations & Strategy for the Talent Solutions business in India helping to manage the largest business for LinkedIn. As part of my role, I partner with India leadership to keep the 'eye on the ball' and meet our revenue commitments. My team's charter involves partnering with different functions such as Sales, Comp, Marketing, Sales Effectiveness, Operations, HR etc to ensure our Sales engine in India is world-class and market leading. We also help put a method to how we structure our business territories, segments. To this extent, we conceptualize and execute on strategic projects that help move the business forward and maintain our growth trajectory for the long-term.Personally for me, it was a chance to deliver impact at a much deeper level and gain a ringside view of how to run a SaaS business. -
Senior Regional Account Manager, Global Accounts - Talent SolutionsLinkedin Feb 2012 - Jan 2016Sunnyvale, Ca, UsAs part of a company that is aiming to be a game changer in the entire lifecycle of managing Talent, I help companies leverage the power of networks on Linkedin to discover the best talent and uncovering the gems amongst potential passive candidates. I partner with the India offices of the world's largest Multinational companies to lay out a strategy for Social Recruiting and Employer Branding on LinkedIn.I lead these partnerships with an extended team of Media and Product Consultants, Insights to deliver continuous value to our most strategic and complex clients.Achieved 161% of quota for 2013 and was named as part of the LinkedIn Top Performers Club 2013 which is an elite group of the top sales professionals for the year
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Founding Member & Principal ConsultantAqua Management Consulting Group 2008 - 2011Mumbai, India, InAquaMCG is a boutique business consulting firm with consultants from IIT/IIM/CMU with strong expertise in operations and supply chain strategy consulting. As part of this group,I played a key role as part of the initial set of team members involved in setting up the organization including owning up customer accounts and managing the entire pipeline.I have played a key part contributing to the leadership for competency scaling, recruitment and other organization build-up activities. As part of the core team, I have been involved in scaling up the organization in building up the best management consulting team that I have ever seen.I have also been involved in sales and business development activities across various customers.I have managed cross-functional teams to achieve customer goals and have been a successful mentor to junior consultants in the team.This was a stint that truly taught me the virtue of 'getting things done' when we, as a startup, without a brand, had to do whatever was necessary to acquire customers and more importantly, keep delivering value to them. Personally, this stint gave me a much better understanding of business in India having worked with clients of various kinds - MNCs, family-run businesses in locations that were far off from the metros that I was used to and in Tier 2/Tier 3 cities. -
Senior Consultant - Strategy & ChangeIbm Jun 2007 - Jul 2008Armonk, New York, Ny, UsI was part of the Strategy Consulting team in IBM chartered with delivering strategic value to global/Indian customers through IBM Business Consulting tools and methodologies in areas of technology, business and operations strategy. I was particularly focused on helping define Technology enabled Business Solutions for global customers.I was a core member of the Technology Strategy group and played various roles in building competencies in IBM for the Service Oriented Architecture (SOA) initiative. As part of this role,I was involved in managing pursuits and supporting the front-end sales line in closing out deals -
ConsultantHewlett Packard May 2002 - May 2007Houston, Texas, UsI have played multiple roles in HP during my stint. I have an excellent understanding of the Technology business and have worked as a functional analyst, process consultant and managed projects. I have worked with business and IT teams from all three regions including working at customer locations in Germany and the US.Within HP, I have also managed teams that supported mission-critical business functions for the APAC region. Some of the most satisfying parts of my role at HP involved mentoring teams to achieve success under challenging circumstances in a multi-cultural environment.I have also been involved in pursuit support for multi-million dollar global outsourcing deals in the Business Intelligence domain. -
Programmer AnalystCognizant Technology Solutions Aug 1999 - May 2000Teaneck, New Jersey, Us
Bibin Shivas Skills
Bibin Shivas Education Details
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Indian Institute Of Management BangaloreOperations -
National Institute Of Technology CalicutMechanical Engineering
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The Takshashila InstitutionPublic Policy Analysis
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Loyola School ThiruvananthapuramIsce
Frequently Asked Questions about Bibin Shivas
What company does Bibin Shivas work for?
Bibin Shivas works for Coursera
What is Bibin Shivas's role at the current company?
Bibin Shivas's current role is Building Businesses - SaaS, GTM| Leadership Coursera APAC | Sales, Strategy, Customer Success.
What is Bibin Shivas's email address?
Bibin Shivas's email address is bi****@****ail.com
What schools did Bibin Shivas attend?
Bibin Shivas attended Indian Institute Of Management Bangalore, National Institute Of Technology Calicut, The Takshashila Institution, Loyola School Thiruvananthapuram.
What skills is Bibin Shivas known for?
Bibin Shivas has skills like Strategy, Management Consulting, Business Development, It Strategy, Outsourcing, Business Intelligence, Pre Sales, Business Strategy, Management, Business Analysis, Start Ups, Consulting.
Who are Bibin Shivas's colleagues?
Bibin Shivas's colleagues are Neeti Priya, Abd Moh, Jessica Weilin Seet, Titilope Awojolu, Jeremy Carroll, Bandaru Sudhakar Babu, Soufiane El Bousslamti.
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