Florentina Bibisi, Med, Pmp, Csm Email & Phone Number

Burlington, Ontario

Mississauga

Toronto, Canada Area

Responsibilities:Gather and finalize requirements and designed accurate and complete custom solutions based on client needs Document cost of solutions using a business case Create accurate and complete documentation required to move solutions through the sales and implementation cycle (SOW, Business Requirements, UAT Plan)Manage implementations using an agile or waterfall approach of the project life cycleCreate project plan, identify scope, goals, deliverables, timelines and required resourcesManage project budget, resources, communication and planAccomplishments:Implemented large strategic clients with complex custom solutions incl some of the largest Canadian financial institutions, telecom companies, government organizations and privately owned corporationsImplemented electronic document delivery for small to medium size clients incl provincial and local government organizations such as municipalities, hydro and water companiesManaged successfully several complex competing projects simultaneouslyManaged client migrations to new platforms (due to retirement of old platforms)Migrated credit card and large utility provider electronic solutions to the most recent and robust epost billing platform resulting in a dramatic increase of subscriber base, increased revenue and client satisfactionManaged several significant client-driven security audits (PCI DSS compliance) reducing the number of identified gaps to under 2% Challenged the status quo, forcing changes to the business model to facilitate client adoption of epost driving process improvements adopted as “best practices” in product functionality and service offeringActed as the dedicated relationship, solution and project manager of large telecom client with custom solution generating annually over $4 Million in revenueRenowned as the “go to” person by sales staff, acting as SME in product knowledge, solution selling and client engagement, supporting the sales team to win new contracts

Toronto, Canada Area

Responsibilities included:Develop, maintain and deliver a bilingual training and education program for client implementation projects with the following content: 1) end-user experience of the implemented service 2) overview of operational support activities in production 3) description of customer and Canada Post responsibilities of the solution in productionAct as the main production contact for large volume strategic clients Actively resolve client issues and monitor overall solution in production Perform ongoing work to educate the client about epost and their own ability to support the solutionActively advocate for reduction of issues and promotion of growth Communicate proactively with clients for both strategic and tactical issuesCreate requirements for post-production solution change orders and manage change orders to completionPartner with the implementation team to manage the client relationshipAdvocate for product changes internally on behalf of client with the Product Management GroupAccomplishments:Implemented post-production solution changes contributing to increase in revenueDelivered training to numerous clients implemented with various custom solutionsPerformed ongoing production support activities ensuring the highest level of customer satisfaction

Toronto, Canada Area

Implemented post-production solution changes in value of over $150,000 annually.Performed ongoing production support activities to ensure the highest level of customer satisfaction maintaining an ongoing base of 30 customers. Developed, maintained and delivered a bilingual training and client education program with the following content: 1) description of end-user experience of the epost service 2) overview of operational support activities in production 3) description of client and epost responsibilities of the solution in production, resulting in a 30% reduction of client contacts to the production support team.

Master’S Degree, Adult And Continuing Education And Teaching/Workplace Learning And Change

Bachelor’S Degree, Psychology

Bachelor’S Degree, Philology - Major In German Language And Civilization