Khoa Le, Psm, Pspo Email & Phone Number

Vietnam

Vietnam

• Re-designed the user experience of a public ecommerce site• Implemented a flexible and extensive back-office to manage product catalogs, marketing campaigns, sales funnel and User Portal• Worked with existing warehouse management system especially being familiar with Baozun, a leading warehouse management provider in Mainland China• Designed, and produced a variety of ongoing marketing materials to support marketing campaigns• Provided experienced business consulting support to help define best solutions to meet business needs

- Managing the collaboration between Seagate team and software team to succeed in winning the Seagate project with Greystone Data System. The one-year contract was signed in May 2013- Training/coaching/monitoring the team of 3 business analysts- Enhancing the Nokia reparation software process. As a result, the reparation productivity is up from 10,000 phones/month to 15,000 phones/month- Working closely with colleagues and Hong Kong clients to ensure project deadlines and schedules are met- Investigating REQ specs and design, gathering evidence plus proving any specific bugs and resolving- Ensuring any issues are identified, tracked and reported in a timely fashion- Involving in all projects’ phases: client consultation, planning, execution, monitoring and control and closure- Interviewing for BA positions, providing, overseeing and reviewing the Business analysts activity plans and giving advices when necessary- Helping senior management to effectively maintain resources and deliver results

Vietnam

- Conducted workshop, interviews to understand and gather requirements for the purpose of data migration from legacy systems- Proposed the data integration solution and developed the technical specification- Worked directly with clients to communicate their feedbacks to development team- Built test plan, test-cases, and guided the teams to execute unit test / user acceptance test

- Developed and managed clients’ requirement specification and communicated that to the development team- Worked directly with clients to communicate their feedbacks to development team- Built test plan, test-cases, and guided the teams to execute unit test / user acceptance test

- Managed the Business Analysis team of five members to make sure a BA is involved in every project. As a result, project cost was reduced and the selling price was increased- Developed and managed clients’ requirement specification centrally and presented to the development team- Got involved in all prospects: communicate with clients; gather the client needs used for estimation.

- Assessed clients’ business needs and processes - Developed and managed client’s requirement specification centrally and presented to the development team- Contacted the client (Belgium, US) periodically via conference call, emails and chatting, hence improved customer relationship and communication- Developed functional specification with UML- Took charge to design the User Interface usability guideline to help developers avoid the web designing behavior mistakes

- Developed based on .NET framework 1.0 and 2.0

Master'S Degree, Information System

- Under scholarship of AUF (Agence Universitaire de la Francophonie)

Bachelor'S Degree, Information Technology

- Being granted a scholarship of the Master of Science in France, major in French-speaking faculty. - Having Certificate in French.

Education record

- Being granted direct entry into the University of Natural Sciences (without taking entrance examination)