Bich Pham-Hughes Email & Phone Number

Olympia, Wa, Us

Bellevue, Washington, United States

Olympia, Wa

Olympia, Wa

· Worked effectively with other team members to create a fast, fun and friendly check-out team, appropriately involved others in decisions and plans that affected them, recognized and rewarded team member accomplishments and fostered a diverse and inclusive culture.· Listened attentively and with empathy to concerns expressed by guests and team members, acted quickly to resolve guest concerns, kept team members up to date with information, encouraged others to express their view, even… Show more · Worked effectively with other team members to create a fast, fun and friendly check-out team, appropriately involved others in decisions and plans that affected them, recognized and rewarded team member accomplishments and fostered a diverse and inclusive culture.· Listened attentively and with empathy to concerns expressed by guests and team members, acted quickly to resolve guest concerns, kept team members up to date with information, encouraged others to express their view, even unpopular ones.· Managed team schedule and check-out traffic, maintained a clean, great-looking store, quickly and accurately scanned and bagged all items and collected payment.· Provided clear, motivating and actionable feedback and recognition to team members in a timely manner; took appropriate and timely action when performance goals are not met, accurately assessed and selected talent.· Generated new ideas that added value, sought alternative points of view, and identified solutions to overcome obstacles to executing work, within defined parameters.· Used logic, common sense and best judgment when making decisions. Used best practices to guide decisions, considered the impact and consequences of decisions, and fostered a sense of urgency and commitment to achieve goals and created a guest-focused environment. Took initiative to proactively address critical issues.· Performed operations activities including managing front-end, cash handling, ship-to-store inventory, open and closing duties. Show less

Tacoma, Wa

· Built lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events· Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning.· Consistently sought new fashion and product knowledge to act as an expert for the customer· Set and achieved personal sale’s goals while supporting the goals of the team.

Lenexa, Ks

· Assisted the department manager in teaching and coaching employees to deliver outstanding customer service, improve performance in mobile point of sales, e-receipts, rewards and expert in product knowledge · Helped the department manager execute a business plan to achieve department service and volume goals.· Worked with the department manager to ensure merchandising and presentation standards are met and maintain regular floor presence.· Assisted the department manager in… Show more · Assisted the department manager in teaching and coaching employees to deliver outstanding customer service, improve performance in mobile point of sales, e-receipts, rewards and expert in product knowledge · Helped the department manager execute a business plan to achieve department service and volume goals.· Worked with the department manager to ensure merchandising and presentation standards are met and maintain regular floor presence.· Assisted the department manager in ensuring accurate inventory management and achieve shrinkage goals. Show less

Lenexa, Ks

· Provided exceptional customer service by helping customer look for what they needed, ensured a fast and friendly checkout, easy to shop and clutter free store· Informed customers all about upcoming events, Nordstrom rewards program· Helped out in any and all departments as needed· Participated in Future Nordstrom Leadership program in March 2014.· Received Customer Service All-Star reward for Quarter 3, 2013.

Hochiminh City- Vietnam

- Prepares applications for export control certifications and licenses- Prepare and submit documentations in timely and accurate manner: Shipping schedules, letter of credit, export licenses, declarations, packing list, transport and safety documentations- Keep track of invoices and prepare reports to expedite the billing process.

Vietnam

- provided customer service- tracked inventory, place merchandise orders, monitor sales, reconcile cash drawers and receipts.- created marketing plans and business strategies

Master Of Science (Ms), Marketing/Marketing Management, General

Bachelor Of Science (Bs), International Business