FayeBSG is a technology consulting and software company that helps growing companies become more profitable by working with them to implement innovative and effective financial and business systems. The #1 Worldwide Partner for SugarCRM and works with Act-On, Quickbase, Sage 100 ERP, NetSuite, and a variety of custom software solutions. > Leader and designer of business processes, policies and procedures for a rapid growth consulting firmResponsible for strategic operational initiatives impacting the bottom line with a gross profit increase by 5%> Management of 30 employees including direct reports, managers, contractors and offshore resources> Created timelines for multiple projects from company’s 4 acquisitions resulting in growing the year over year revenue by 1.5x and added 4 new employees > Technical project management included leading new staff and developed new processes, metrics to track projects and customer success team> Launched hosting business for 10 new clients within the first quarter of launch… > Lead Executive team’s Enterprise Operating System implementation resulting in improved communications, new products and new product lines including SugarCRM integrations> Developed Marketing Automation Practice for the business and hired a team to provide these services

> As a member of the executive leadership team, I developed and implemented business strategies for a fast-paced, growing IT service management consulting firm specializing in ServiceNow and SugarCRM. > Managed a team of consultants and project managers with Agile and Scum principles to deliver client SugarCRM implementation and customization, and training> Recruited, hired, developed and lead Senior and Principal SugarCRM certified consultants, Team Leads, and Project Managers> Provided technology strategy for the SugarCRM organizational unit> Provided detailed Software Development Methodology for Ticomix’s consulting engagements> Responsible for Operations Support to the SugarCRM organizational unit> Spoke at industry events including SugarCON> Taught and Blogged on SugarCRM topics

Triathlon Training and Coaching

NEPO Systems provides premium hosting, support and module development for SugarCRM, the leading open source CRM and PaaS company in the market. > Led technology vision and software product development for cloud computing SaaS platform.> Spearheaded delivery of product utilizing MySQL, Apache and PHP to produce a scalable platform to support high transaction volumes with multiple concurrent users.> Developed installation and implementation methodologies to support demanding customer base which included Washington Redskins, Ebates.com, Marketo, Carpathia Hosting and Kastle Systems> Reviewed all development projects to ensure reliability, effectiveness and ROI. > Developed all operational processes, including bid process, staffing, execution, training and post- implementation support.> Technologies include: Amazon EC2, SugarCRM, Joomla, Drupal, Apache, MySQL, PHP, Alternative PHP Cache (i.e., APC), Ajax, XML, Linux, Ubuntu

Created vision, developed strategy and executed the development of proof of concept and demonstration applications that highlight the unique value proposition of an all IP mobile application network.Proof-Of-Concepts included: - Mobile applications that utilized location based services (LBS) - Mobile applications that provided video streaming.> Direct partnership with 3rd-party application providers; persuade providers to deploy solution on TerreStar Network.> Designed and architected environment for third-party application integration with TerreStar service.> Worked with Product Management, Engineering and Business Development to define and execute core feature functionality. > Oversaw company responses to RFPs from potential customers.> Conducted technical presentations and briefings to key stakeholders, potential customers and partners.

Responsible for the launch of Visitar’s product suite, 360° Care viaVisitar (a SugarCRM based application), Synchronize viaVisitar, and Touchtone Interaction Manager. > Led organization from a management perspective and worked hands on with the technologies involved in the product suite.> Recruited and hired technical staff. > Estimated engineering effort, planned implementation and identified project risks.> Collaborated with Product Management, QA, and Operations teams to design, build and deploy innovative solutions.> Created and executed project plans for development projects.> Devised and executed standards of excellence within engineering team> Managed engineers, including day-to-day task assignments, individual management, direction and goal management.

Responsibilities included overseeing software architecture for NetSec’s suite of security services. NetSec takes advantage of providing software to customers utilizing the ASP model.

Created vision, strategy and execution of Sun IT "Proving Grounds" which allowed opportunities to leverage reference architectures to sales and marketing that resulted in revenue growth. Product exposure via Proving Grounds resulted in higher quality products, enterprise readiness assessments, and reference architectures.> Developed strategy to build cross-functional teams to evaluate, architect and implement products and services.> Built relationships with IT and Engineering to assist with quality of products.> Established messaging, positioning, content, and associated communications for Sun IT for awareness of Sun's products and solutions.

Responsibilities included the successful development and deployment of PROGRESS Software solutions at enterprise customers including Sun Microsystems, Inc., Cargill, Nike and Australia Post.> Provided development expertise to clients of Progress Software Corporation in the following areas: Database Design, Application Performance, Database Independent Applications, Character and GUI front-end Design.> Designed, developed and taught a workshops on Progress DataServer for ORACLE at the 1994 Progress Americas Users Conference and the 1994 Progress European Users Conference.> Presented at the 1995 Progress Worldwide Users Conference

Provided high-level technical support in areas such as software applications, interfaces, hardware, communications, databases, networking, mainframe computing environments, and operating systems.