Bidhan Chandra Roy Email & Phone Number

• Owned end-to-end onboarding operations for delivery partners in emerging cities, leveraging data insights to enhance efficiency during peak demand periods. • Optimized onboarding costs by analyzing weekly and monthly supply rates, implementing structured referral bonuses, joining incentives, and onboarding fees, resulting in a measurable reduction in expenses. • Led the fraud and quality process and optimized operation costs by identifying fraud patterns in cities. • Developed… Show more • Owned end-to-end onboarding operations for delivery partners in emerging cities, leveraging data insights to enhance efficiency during peak demand periods. • Optimized onboarding costs by analyzing weekly and monthly supply rates, implementing structured referral bonuses, joining incentives, and onboarding fees, resulting in a measurable reduction in expenses. • Led the fraud and quality process and optimized operation costs by identifying fraud patterns in cities. • Developed and monitored key performance metrics for Field & Operations Manager analyzing the Catalyst app data and cities hygiene metrics; implemented a data-driven weekly scoreboard to reward high performers. • Drive First Responder training program, educating delivery partners on road safety and first aid across multiple emerging cities. • Led asset compliance initiatives using data-driven insights to track and improve asset usage; drove asset sales, awareness campaigns, and Reward & Recognition programs to boost compliance • Analyzed program performance and generated data-backed recommendations to inform leadership decisions. • Preparation and automation of reports and trackers to improve overall efficiency Show less

Kolkata

• Managed a fleet of 500+ delivery partners across multiple cities.• Reduced salience loss and ensured fleet alignment with city-specific orders.• Onboarded and trained new riders, ensuring effective integration into the fleet.• Handled and resolved delivery partner (DP) issues, ensuring timely solutions through ticket resolution.• Monitored and ensured compliance of delivery partner assets and maintained high performance.• Led new city and locality launches and identified… Show more • Managed a fleet of 500+ delivery partners across multiple cities.• Reduced salience loss and ensured fleet alignment with city-specific orders.• Onboarded and trained new riders, ensuring effective integration into the fleet.• Handled and resolved delivery partner (DP) issues, ensuring timely solutions through ticket resolution.• Monitored and ensured compliance of delivery partner assets and maintained high performance.• Led new city and locality launches and identified serviceable areas for growth.• Engaged in social media advertising, ground sourcing, and postering to drive onboarding efforts.• Ensured smooth city operations, maintaining strike-free status and managing payout calculations.• Conducted city visits to improve coverage and engage with delivery partners.• Developed critical operational dashboards, including Real-time Fleet Monitor, Cost Monitor, Fleet Earnings, and Restaurant KPT• Utilized advanced data analysis techniques, including Google Sheets, to extract actionable insights from vast operational data. Show less

Shillong, Meghalaya, India

- Managing data, analyzing performance, identifying problems and developing recommendation that supports supply chain/logistics management- Working with the Manufacturing executive to assess production performance and build a procedure for anticipating and identifying issues that might cause schedule disruptions- Maintained knowledge of current sales & promotions, policies regarding payment and exchanges and security practices- Managing sales operations, production & export… Show more - Managing data, analyzing performance, identifying problems and developing recommendation that supports supply chain/logistics management- Working with the Manufacturing executive to assess production performance and build a procedure for anticipating and identifying issues that might cause schedule disruptions- Maintained knowledge of current sales & promotions, policies regarding payment and exchanges and security practices- Managing sales operations, production & export documentation- Managing operations and leading teams to achieve corporate goals and service delivery KPIs- Leading the execution of various quality improvement strategies to ensure continual improvement in the services- Implementing strategies to improve customer retention and acquisition, as well as ensuring high levels of customer satisfaction- Developing and articulating service business plans that will help the firm achieve its objectives in the most efficient way possible- Impacting organization profitability through effective strategic management decisions, and new business Show less

- Led various functions such as revenue generation, income creation, target marketing, market expansion, new client acquisition, and channel partner management- Provided consistent services for a good return on investment, increased retention by meeting quality standards and addressed customer complaints to achieve high customer satisfaction- Evaluated business, business processes, markets, verticals & information needs- Maintained sales records and other MIS reports for inventory… Show more - Led various functions such as revenue generation, income creation, target marketing, market expansion, new client acquisition, and channel partner management- Provided consistent services for a good return on investment, increased retention by meeting quality standards and addressed customer complaints to achieve high customer satisfaction- Evaluated business, business processes, markets, verticals & information needs- Maintained sales records and other MIS reports for inventory control; tracked segment-wise inventory level- Analyzed various suppliers to ensure the company is receiving the best cost-effective deals- Documented daily shipments and deliveries to replenish inventory- Effectively managing auto parts & electrical items inventories Show less

Pg Diploma, Data Science

Bachelor Of Technology - Btech, Mechanical Engineering