Bidhan Chandra Roy Email & Phone Number

• Owned end-to-end onboarding operations for delivery partners in emerging cities, leveraging data insights to enhance efficiency during peak demand periods.
• Optimized onboarding costs by analyzing weekly and monthly supply rates, implementing structured referral bonuses, joining incentives, and onboarding fees, resulting in a measurable reduction in expenses.
• Led the fraud and quality process and optimized operation costs by identifying fraud patterns in cities.
• Developed… Show more
• Developed and monitored key performance metrics for Field & Operations Manager analyzing the Catalyst app data and cities hygiene metrics; implemented a data-driven weekly scoreboard to reward high performers.
• Drive First Responder training program, educating delivery partners on road safety and first aid across multiple emerging cities.

Kolkata

• Managed a fleet of 500+ delivery partners across multiple cities.
• Reduced salience loss and ensured fleet alignment with city-specific orders.
• Onboarded and trained new riders, ensuring effective integration into the fleet.
• Handled and resolved delivery partner (DP) issues, ensuring timely solutions through ticket resolution.
• Monitored and ensured compliance of delivery partner assets and maintained high performance.
• Led new city and locality launches and identified… Show more

Shillong, Meghalaya, India

- Managing data, analyzing performance, identifying problems and developing recommendation that supports supply chain/logistics management- Working with the Manufacturing executive to assess production performance and build a procedure for anticipating and identifying issues that might cause schedule disruptions- Maintained knowledge of current sales &.

- Led various functions such as revenue generation, income creation, target marketing, market expansion, new client acquisition, and channel partner management- Provided consistent services for a good return on investment, increased retention by meeting quality standards and addressed customer complaints to achieve high customer satisfaction- Evaluated.

Pg Diploma, Data Science

Bachelor Of Technology - Btech, Mechanical Engineering