• Managing functions related to corporate ERP management and inventory module data center operated Windows Server Operating system platform; designing & executing short-term and long-term strategic plans to assure data centre operations and infrastructure capacity attain current & future needs• Actively working on the management of POS Server and Online Apps in AWS Cloud• Conducting research and recommending changes in services, products, protocols and standards to support development efforts and infrastructure procurement; negotiating with outsourcers, vendors & contractors for infrastructure-specific products and services• Managing operational costs, conducting near along with long-term financial estimates for expanded functionality and user base• Defining & managing IT Disaster Recovery Strategy for organization• Devising plans & schedules for project kick off and delivery using project scheduler; managing allocation & de-allocation of team for multiple projects• Performing SWOT analysis for process improvement• Formulating network domain documentation for Audit and taking active parts in ISO audits• Leveraging expertise in ERP – Enterprise Resource Planning, Procurement, Sales, Financial, Inventory management, Budgeting, Marketing & Logistics• Controlling & managing IT infrastructure & security – data center with redundancy plan• Facilitating management of Odoo ERP Server for Dairy and Everest iOT apps to track various temperature during the transition of Milk in MS Azure• Heading service operations including KPIs, SLA Management, Volumes Management, Headcount & Forecasting• Establishing standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs• Creating technical design documentation & implementation strategies towards addressing single points of failure in IT services used in the delivery of core business applications

• Administered project implementation task of Opera PMS, Micros POS and Oracle Material Controls• Managed network administration viz., backup, security management, user account management, e-mail systems office systems and applications support)• Controlled barcoding system and inventory application; worked on asset tracking through HHT device; Devised design for specific customized report for rebate and commission execution for financial impacts• Worked on Elastix Voice Platform installation and administration

• Rendered continuous support for POS in restaurants under SFC Group• Supported IT Infrastructure and applications deployed in Group Level

• Led a team in order to ensure zero downtime of servers and systems• Administered:o Administration of I-root Servero Taking corrective actions in case of breakdowns & preventive measureso Facility management & services activitieso Data security & access controls• Managed wide gamut of tasks involved in day-to-day operations such as installation, configuration & maintenance of application and operating system • Rendered support for SBL developed applications to the clients US/ UK/ Australia

• Facilitated maintenance of hardware & software related issues in server; monitored Antivirus console & drove share level permissions• Executed troubleshooting of user related problems including outlook, internet, network problem, and so on• Worked on installation & configuration of CRS applications