Responsibilities include : Developed operational strategies, pipelines, and processes for Customer Service, Onboarding, and Support specialists to encourage optimal customer experiences. Provided marketing support with such duties as: edited, formatted, scheduled, and posted: blogs, newsletters, social media, and promotional and training content. Supervised the department webpage which included maintenance and design. As created launch and nurture email campaigns for Customer onboarding and support. Experienced with Litmus HTML Coding, Google Suite, Oracle, MIcrosoft Office, WordPress, Drift, Vimeo, YouTube, Instapage, ActiveCampaign, Calendly, Hootesuite, and HubSpot.

Responsibilities include representing LifeWay Christian Resources to customers regarding product, services, events, and related information for the purpose of order fulfillment, and customer satisfaction. Responsible for selecting correct customer account, process payment type, and verify shipping information for each customer order. Recommend, promote, and add-on, up sell, LifeWay resources to meet the expressed and unexpressed needs of customers. Providing customers with service, product information, availability, pricing, and shipping information as requested. Handle escalated calls that requires changes to customer account information including, billing, ordering, shipping by making any necessary adjustments for the sake of customer satisfaction.

Recruit, schedule, and supervise 25,000+ volunteers to pack food, personal care, and disaster relief boxes to maintain adequate supply for distribution internationally. This includes orientation of the organization, completing all necessary paperwork, and training. As well as constructing and maintaining a volunteer base.

Offered counseling through the call center prayer lines.Collected over $120,000 in pledges. Recruited callers to be a partner on a pledge express level. Inbound and outbound phone calls and minor supervision at the command post.