Courtney Biggs Email & Phone Number

Redmond, Wa, Us

Redmond, Washington, United States

As the leader of the Executive Listening Program, I oversee global engagement with over 300 C-suite executives annually. The program collects valuable B2B feedback about experiences with Microsoft, providing actionable insights to Microsoft senior leaders and customer-facing roles across the Microsoft Customer and Partner Solutions (MCAPS) organization to improve customer and partner experiences and drive business growth.

Sammamish, Washington, United States

As the leader of the Voice of Market Program, I managed engagement with three key external research and insights partners worldwide, overseeing 50+ research projects annually and providing competitive intelligence and CX insights to Microsoft leaders across the Customer Experience & Success (CE&S) organization.

Redmond, Wa

As the Product Manager for Microsoft Complete Protection Plans, I was responsible for the strategy, development and launch of consumer extended warranties for Xbox and Surface in 22 countries. I managed the product roadmap, prioritizing and driving new feature development, and building consensus through close collaboration with Engineering, Finance, Legal, Marketing, Sales, and Customer Support teams.

Redmond, Wa

In this rotational program for high potential university hires, I managed Leadership Enablement, People Enablement, and Business Enablement functions for the Chief of Staff office within the Customer Service & Support organization. I managed business operations enabling restructuring of the 7,400-employee organization, and developed and launched a Culture Ambassador Program including managing 12 Leads and 115 Ambassadors to drive culture change across 14 sites globally.

Issaquah, Wa

Master Of Business Administration (M.B.A.)

M.A.

B.A.

Education record