Yvette Biggs - Don'T Think Small, Think Biggs Email & Phone Number

Acworth, Ga, Us

Bellingham, Wa, Us

Austin, Tx, Us

Your Realtor servicing Central (Dover, Smyrna) and Northern (Claymont, Middletown, New Castle, Newark, Odessa, Townsend & Wilmington) Delaware area. Give me a call if you or someone you know is looking to buy and/or sell in the Delaware area.Don't think small, think Biggs!

Fort Wayne, In, Us

Educated clinical/non-clinical students in the implementation and use of Epic EHR (electronic healthcare record) applications. Lead in assessing organizational training, structured program delivery and evaluating staff competency. Interacted with instructional design teams regarding content review and determining usability testing of Epic software. Designed and delivered training programs in response to application upgrades, standard workflow improvements, and policy and procedure changes. Instrumental in coordinating with instructional designers to ensure practical functionality of custom curricula. • Facilitated 10 Epic go-live events for clinical/non-clinical and post-live support. • Delivered over 40 short term training sessions for a professional diverse group.• Addressed key security issues on improving security compliance and functionality. • Achieved 95% review rating for performance, and training.

Dallas, Texas, Us

Trained over 500 union field technicians in transitioning from Verizon to Frontier dispatch system. Point of contact for construction, installation, maintenance, customer engineering and operations. Led focus group activities to determine training needs. • Developed and organized (HSI) high speed internet training schedule for over 1,700 employees, resulting in large-scale implementation and launch across four regions within four months.• Budget reduction in excess of $9,000 monthly by developing (HSI) training programs at 32 locations.

Baltimore, Maryland, Us

Implemented software for surgical nursing staff by streamlining data entry, trending analysis, and insulin tracking for diabetic patients. • Maintained eight internal web portals; developed/published new training documents, exams, and videos as needed. • Managed/maintained computer inventory system worth over $500,000.

Basking Ridge, Nj, Us

Managed and designed training programs and continuous/process improvement strategies for process owners in technical systems and solutions. Conducted work instruction and procedure review to ensure accuracy prior to publication. Project managed the internal audit process from hiring, supervising and training auditors to developing schedules and training packages for new employee orientation and existing employees in compliance with ISO 9001 standards. • Increased competency levels of 40 process owners through coaching and developing training modules for paperless document control systems. • Streamlined ISO 9001 certification by developing WebEx online certification tracking system. • Maintained records of all training and development activities, e.g., assessments, evaluations, metrics, templates, tracking systems and file archival.• Managed the design of three new system training programs supporting new software, streamlining document control, internal audits and corrective/preventive action databases for the region. • 16% system improvement by introducing process automation systems. • Budget reduction in excess of $20,000 by designing/developing interactive instructional material including learning objectives, scenarios, detailed facilitator scripts, guides and valid/reliable assessments for ISO 9001:2000 training for all employees. • Developed and delivered training packages for new system interface and new internal audit system which reduced the audit report preparation time of 4 hours to 1.5 hours. • Converted the (technical language) ISO 9001:2000 standard into layman terms for all employees to articulate and incorporate into their specific work activities.Operation Center Specialist (1996-2000): Deployed POTS and FiOS installation and maintenance tasks to over 1,000 field technicians with a team of field staff and three core dispatch call center locations.

Managed the installation, maintenance, programming, and service of over 1,000 point-of-sale terminals at more than 500 merchant locations. Evaluated and tracked physical inventory. • Saved $20,000 in point-of-sales terminal repairs by developing new inventory system.

Commercial Real Estate

Master’S Degree, Business Information Technology

Associate’S Degree, Project Management

Bachelor’S Degree, Information Systems

Certificate Of Completion, Entrepreneurial And Small Business Operations