Managing the service delivery organization for the Bay Area, Northwest, Arizona and Colorado, currently the most productive service region for ePlus. Lead the Silicon Valley service delivery arm from the lowest to the top ranks service team globally, increasing service revenues by 3x in 5 year, and achieving Presidents Club for Service Delivery.The ePlus service teams focus on Datacenter, Network, Security, Unified Communication, Cloud and AI services for Enterprise, Commercial and SLED… Show more Managing the service delivery organization for the Bay Area, Northwest, Arizona and Colorado, currently the most productive service region for ePlus. Lead the Silicon Valley service delivery arm from the lowest to the top ranks service team globally, increasing service revenues by 3x in 5 year, and achieving Presidents Club for Service Delivery.The ePlus service teams focus on Datacenter, Network, Security, Unified Communication, Cloud and AI services for Enterprise, Commercial and SLED customers.If you are interested in a role at ePlus, please contact recruiting@eplus.com. Show less

Managing the service delivery organization for the Bay Area, Northwest, Arizona and Colorado, currently the most productive service region for ePlus. Lead the Silicon Valley service delivery arm from the lowest to the top ranks service team globally, increasing service revenues by 3x in 5 year, and achieving Presidents Club for Service Delivery.The ePlus service teams focus on Datacenter, Network, Security, Unified Communication, Cloud and AI services for Enterprise, Commercial and… Show more Managing the service delivery organization for the Bay Area, Northwest, Arizona and Colorado, currently the most productive service region for ePlus. Lead the Silicon Valley service delivery arm from the lowest to the top ranks service team globally, increasing service revenues by 3x in 5 year, and achieving Presidents Club for Service Delivery.The ePlus service teams focus on Datacenter, Network, Security, Unified Communication, Cloud and AI services for Enterprise, Commercial and SLED customers.If you are interested in a role at ePlus, please contact recruiting@eplus.com. Show less

As the Director of the Technical Services Organization (TSO), I was responsible for leading a team of 12, providing pre-sales engineering, post-sales consulting and implementation services, including project management. The TSO supports 2 divisions inside CMT:• Enterprise sales: the group targets Fortune 1000 companies primarily in the technology, manufacturing and finance fields• Managed services group: this group focuses on providing platforms as a service, both on premise and in… Show more As the Director of the Technical Services Organization (TSO), I was responsible for leading a team of 12, providing pre-sales engineering, post-sales consulting and implementation services, including project management. The TSO supports 2 divisions inside CMT:• Enterprise sales: the group targets Fortune 1000 companies primarily in the technology, manufacturing and finance fields• Managed services group: this group focuses on providing platforms as a service, both on premise and in the cloud, to commercial and enterprise companies Show less

As the Cisco Practice Director, I lead the team responsible for:• Development and management of sales and deployment strategies for Milestone’s Cisco practice, focused on Collaboration/Video and Borderless network technologies• Pre-sales engineers and post-sales deployment engineering, supporting annual sales of $5-10M/year as company is growing the Cisco practice• Cultivation of relationships with manufacturers critical to the growing practice, establishing shared goals and… Show more As the Cisco Practice Director, I lead the team responsible for:• Development and management of sales and deployment strategies for Milestone’s Cisco practice, focused on Collaboration/Video and Borderless network technologies• Pre-sales engineers and post-sales deployment engineering, supporting annual sales of $5-10M/year as company is growing the Cisco practice• Cultivation of relationships with manufacturers critical to the growing practice, establishing shared goals and objectives• Development and management of relationships with peers (VAR’s and consulting firms) to contribute to the overall sales pipeline• Creation and management of a sales and deployment methodology suited to Milestone, from initial contacts to completed deployments• Providing technology leadership to other groups inside Milestone, including Managed Services, Staffing, and IT Show less

Provide all voice and network pre-sales engineering support:• Supporting 4-5 account managers, provide all pre-sales/design engineering support• Train account managers on sales processes and products in our portfolio• Provide design consulting for customers on network, voice and server deployments• Specify and document hardware, software and service quotes for all customers• Develop partner relationships with Cisco and other vendor/distributor teams to support sales… Show more Provide all voice and network pre-sales engineering support:• Supporting 4-5 account managers, provide all pre-sales/design engineering support• Train account managers on sales processes and products in our portfolio• Provide design consulting for customers on network, voice and server deployments• Specify and document hardware, software and service quotes for all customers• Develop partner relationships with Cisco and other vendor/distributor teams to support sales cycle• Manage professional services provided to partner VAR’s• Develop new sales tools, standards, and best practices for both sales and operations Show less

Manage professional services teams for 35 person consulting company.• Work with Sales team on pre-sales tasks leading up to professional service projects• Develop account and project plans for each contract• Deploy and manage engineers in deploying network, server and voice projectsRepresentative projects:• Server deployments: Manage deployment project for midsized engineering company ESX deployment, deploying a 4 server cluster to prototype a complete… Show more Manage professional services teams for 35 person consulting company.• Work with Sales team on pre-sales tasks leading up to professional service projects• Develop account and project plans for each contract• Deploy and manage engineers in deploying network, server and voice projectsRepresentative projects:• Server deployments: Manage deployment project for midsized engineering company ESX deployment, deploying a 4 server cluster to prototype a complete virtualization of all corporate services• Network deployments: Design and coordinate installation of a campus wireless network for a 2000 employee R&D company, with a final count of 500 AP’s• International voicemail deployment: Working with another partner, design the deployment procedures and supervise execution of a multi-cluster global deployment of Cisco Unity voicemail systems connected to Siemens’ and Rolm PBX’s in Asia, Europe and America• Call Center specification and design: Design and deploy small to intermediate sized call center environments for 10-200 agents in multi-location environments Show less

The TellMe network provides voice recognition based IVR systems for very large enterprise customers. The network grew from 0 to 1 billion calls per year in the course of 4 years, processing calls for international shipping, insurance, telecommunications and retail corporations.Production datacenter design and construction• Managed a team of 4 datacenter engineers, building 3 national datacenters and deploying hardware infrastructure supporting 500-1000 servers per… Show more The TellMe network provides voice recognition based IVR systems for very large enterprise customers. The network grew from 0 to 1 billion calls per year in the course of 4 years, processing calls for international shipping, insurance, telecommunications and retail corporations.Production datacenter design and construction• Managed a team of 4 datacenter engineers, building 3 national datacenters and deploying hardware infrastructure supporting 500-1000 servers per site• Managed vendor projects and relationships for fit up and ongoing servicesTelecommunications and software group management• Managed software teams that built tools for rapidly deploying new production software releases across 4 production datacenters and 3000 servers with no service downtimes• Managed vendors relations and deployment of 50 DS3’s nationwide to process up to 10-20M calls a week during peak periodsOperations Program Management group• Built a team of 3 project managers to coordinate operations and engineering projects• Developed and managed budgets for IT and Operations, $10-$15M annually in cap/ex.• Managed all IT and Operations procurement processes Show less

Research and development for a wireless network.• DNet planned to deploy a network of tracking and job assignment devices to couriers and drivers in major metropolitan areas• Researched wireless technologies to meet phase 2 product requirements

While the Director of Consulting, I hired 6 program managers to lead the growth of the consulting group from 20 to 120 IT engineers. I was responsible for managing client relations across all the teams, making sure projects were being delivered as expected, and developing new customer projects.Representative projects:• Move Project: Manage building/datacenter fit up projects, coordinate server moves and staff moves up to 1000 users per project.• Acting Operations Manager:… Show more While the Director of Consulting, I hired 6 program managers to lead the growth of the consulting group from 20 to 120 IT engineers. I was responsible for managing client relations across all the teams, making sure projects were being delivered as expected, and developing new customer projects.Representative projects:• Move Project: Manage building/datacenter fit up projects, coordinate server moves and staff moves up to 1000 users per project.• Acting Operations Manager: Filled role of Operations manager and network architect for a startup providing commercial USENET services, advising on server and network design, managing IT staff and deploying the infrastructure allowing the company to launch the first generation of their product. Provided long term planning and trained client IT/operations staff and management as they were hired.• LAN Redesign Project Manager/Lead: Provided architecture and project management, leading a combined GNAC/customer team to redesign a storage product company LAN, removing years of organic growth and providing a structure for them to continue growing.• Security Architect/Group Lead: Lead a combined GNAC/client team of IT security administrators, managing all security aspects of a 10,000 person software engineering company WAN/LAN. Managed deployment of new firewall systems, expansion of a new high availability Internet access program, and secure integration of a new outsourced call center. Show less

Major projects lead.• Deployment of new corporate tools• Process improvement projects• Project manager for new engineering campus fit up and move in

As the Manager of the Cisco Engineering Helpdesk, I lead a team of 12 providing Tier 1 end user support for the San Jose campus, supporting 3000 users. In addition, the Helpdesk was responsible for all adds, moves, and changes, which included continuous building to building move cycles as Cisco acquired new companies and built out new facilities for consolidation and integration.

As the Principle Systems Administrator for the Information, Telecommunications and Automation Division (ITAD), I had two primary responsibilities:• IT manager for the division, leading a staff of 5, supporting 150 research engineers and developers.• Lead engineer on client IT projects, primarily for government and military deployment and integration projects in the US and overseas