Mike Reynolds Email & Phone Number

Escondido, CA, US

Greater San Diego Area

-Process analysis and enhancement for Drop Ship EDI department-Lead operations setup for new vendors -Setup, test, and certify EDI transactions for all logistics channels-Data manipulation and processing in Oracle ERP-SQL Data extraction with Excel manipulation to generate web content-Final data preparation and last point of Q/C for descriptive text.

- Maintain Database and programs to convert EDI data to usable sales information.- Created workflow process to help reduce EDI procedure complexity.- Daily EDI experience with 850/856/810/860, other experience with 753/754/812/824/869/870.- Help desk support for all internal users as well as select help for vendors.- Process Payroll and perform other.

- Implemented Daily routine automation resulting in 25% increase in productivity. - Formatted sales data in Excel for custom system EDI pickup/translator.- Created user documentation for Routek Night Processing.- Assisted in implementation of network printers and decreased interoffice paperwork.

- Consistently met sales goals via detailed customer needs analysis.- Helped educate fellow employees / trainees on computer hardware and peripherals.- Cross trained in various office equipment departments.- Maintained excellent stock levels and product signage during hectic holiday season.

- Provided product test support including on-site installations.- Helped navigate transition from single user applications to web-based and multi-user models.- Conducted detailed comparative analysis of emulation design with legacy hardware units. - Documented program errors as well as recommended documentation/user interface changes.

- Provided specialized front line assistance with eListen Web/Network survey deployment tool including acting as secondary support representative. - Tested alpha and beta pre-release software, as well as documented and reported bugs in post release software. - Created basic user guides for Scantron software. - Assisted customers in creating operational and.

- Mentor and technical supervisor for staff of 11 Telephone Sales Representatives. - Developed and maintained department workflow and procedures. - Acted as a liaison between Telephone Sales Representatives and operations management, answering procedural questions and trouble shooting problem situations.

Ba, Psychology

Primarily focused on graduation with intent to become a family counselor serving non-traditional family structures.

Certificate, Testing

TRAINING Systems Testing and Q/A Techniques A Comprehensive look at "good practice" methodologies

Aa, Business Computing System

Partial completion of AA in Business computer applications. Included coding HTML (w/o WYSIWYG editors). Network setup and other desktop.

Certificate, Human Resource

Effective Supervision and Management program.

Certificate, As400 Query

Query and Client Access / 400 Data access, joining, formatting, and file transfer for AS/400